Skills and methods to improve customers' mood

Skills and methods to improve customers' mood

1, information disclosure and transparency

In order to maintain the relationship with customers, it is first important to let him know your product information, except product name, specification, degree, packaging, origin and so on. You should also tell him the specific market policy. For example, the policy gap between one-time purchase of 10 block and one-time purchase of 100 block must not fool customers.

The market is transparent and open, and customers will know the difference between their own purchase price and others' purchase price sooner or later. When you tell the customer the specific information of the policy in advance, the customer will know the gap between him and other companies in time, and it is also because of the sales reasons of the terminal itself, and will not blame the salesman.

2. Really treat customers as friends.

In order to maintain the customer sentiment of end customers, we must treat our customers as our friends from the heart, and usually give some small gifts according to their needs. Remember, gifts must not be too expensive, but simple, practical and meaningful.

3. Willing to help at a critical moment

Usually, when business people go to the terminal, they often meet customers carrying goods or sorting out products in their own stores. If you encounter this situation, at this time, you should not say anything about your product, just put down your return visit list and your advertising materials, and try your best to help the customer do something, as if you were not a salesman, but a clerk.

When you help your customers accomplish these tasks, I believe that whatever you talk to your customers will have an extra bargaining chip, and at the same time, you will make your customers feel that you are practical, even though a small matter will touch them. Whether you are a salesman or a dealer owner, you must observe more and do more things for customers during the terminal running.

4. Care about major festivals

To protect customers' feelings, we should know the boss's birthday, the boss's wife's birthday, their wedding anniversary, their children's birthday, their parents' birthday and so on. Establish a corresponding database, and send messages or small gifts of blessing and sympathy to customers in the name of the company or salesman on specific festivals or holidays. Although the weight of blessing is small, it is of great value to customers. Is the simplest and most effective means of customer maintenance, and will definitely give customers unexpected surprises.

6. Promote customers to form a circle culture

Sort out personal preferences, find some customers or inner circles with the same hobbies, and conduct some social activities on a regular basis. For example, customers who like to play cards can organize a "card game" and set a certain amount of drinks as prizes; Explore customers' interests and hobbies, organize purposeful activities regularly, and draw closer the relationship between customers and feelings.