How does Yangchengtong report the loss?

Ordinary Yangchengtong is an anonymous electronic wallet. Loss reporting is not supported for lost cards.

Registered card, the card is bound with the customer's identity information, so that the balance in the card can be returned to the customer by checking the customer's identity information after the card is lost, so as to report the loss.

Mobile phone is required to report the loss of a registered card.

In the first step, you only need to download the Yangchengtong APP, recharge the Yangchengtong Card with the APP once, and a prompt for real-name registration will automatically pop up.

Step 2: After downloading and logging into the official APP of Yangchengtong, find the real-name authentication here and fill in the information.

The third step, waiting for the staff to review, is generally passed within 1-2 working days.

The fourth step is to complete the audit.

Step 5, find the option of reporting loss in card management, and click Report Loss to start reporting loss.

Step 6: Check the card number, enter the login password, and click OK to report the loss.

If you don't recharge on Yangchengtong app, you can only choose outlets to report the loss.

1. If the registered card bound by the cardholder is lost, you can apply for loss reporting service at the designated Yangchengtong customer service outlet with the original ID card. Please register a new Yangchengtong card number when applying, which will be used when transferring money. Yangchengtong Company will not charge the loss reporting service fee temporarily.

2. The balance returned after loss reporting is the balance in the loss reporting card 72 hours after successfully accepting the loss reporting business (subject to the records of Yangchengtong system), and this balance will be transferred to the new Yangchengtong card recharge account 7 days after successfully accepting the loss reporting business.

Extended data:

Yangchengtong is an electronic toll collection system and electronic wallet of Guangzhou public transportation, and is a related subsystem of Guangzhou Urban Traffic Intelligent System Engineering (ITS), which is issued by Guangzhou Yangchengtong Co., Ltd.

1, network recharge

Tencent Tenpay brings another benefit to friends living in Foshan, Guangzhou-Yangchengtong can be recharged online. 2065438+On April 26th, 2003, TenPay officially opened the top-up service of Yangchengtong.

2. Manual recharge

Many outlets in Guangzhou, such as Yangchengtong convenience station, 7- 1 1 convenience store, OK convenience store, whole family, Santa Anna cake shop, some happy event convenience stores, some daily laundries, Yangchengtong convenience service kiosks, Riyuetang culture express, Ertiantang pharmacy, Dayang culture chain stores and so on. , all provide manual recharge service of Yangchengtong.

Users can go to the manual recharge outlets with the logo of Yangchengtong recharge outlets for cash recharge during the business hours of outlets.

3, automatic recharge

The automatic recharge of Yangchengtong here is bound to Yangchengtong Card through a bank account, and the recharged money is automatically withheld from the bank account. When users recharge, they don't need to bring bank cards and cash, just take the Yangchengtong card to the automatic recharge equipment and click it easily. The whole recharging process can be completed within 3 seconds.

Automatic recharge points are located along the subway and in some business banks.

At present, the banks that have opened the automatic recharge binding business are: China Construction Bank, Guangzhou Commercial Bank (now renamed Guangzhou Bank), China Merchants Bank, China Minsheng Bank, Shenzhen Development Bank and Bank of Communications.

4. Self-service recharge

Self-service recharge self-service recharge points provide 24-hour service and use bank cards for transfer/debit recharge (except Pacific Card designated by Bank of Communications and Peony Card designated by Industrial and Commercial Bank of China, other recharge points can use bank cards approved by UnionPay);

Self-service recharge points are located in stations along the subway, Bank of Communications, commercial banks, Minsheng Bank, Industrial and Commercial Bank, China Merchants Bank, Shenzhen Development Bank (now merged with Ping An Bank and renamed Ping An Bank), China Everbright Bank, McDonald's fast food restaurants, public places, parking lots, etc.

When using the self-service recharge machine to recharge, please follow the prompts of the self-service recharge machine.

5. Top-up vouchers

The recharge voucher is a valuable voucher that can be used to recharge the ticket card of Yangchengtong. It can be purchased in the subway station "Family" and "Daily Reading Room", with a face value of 50 yuan, 100 yuan.

Two major use processes

The first step: consumers buy recharge coupons in chain convenience stores;

Step 2: Use the recharge voucher to recharge on more than 500 automatic recharge machines along the subway.

This coupon can be recharged with Yangcheng Tong Card and cannot be reused. The voucher amount cannot be used alone, and the loss cannot be reported. And must be used in accordance with the relevant measures of the e-ticket company within the validity period.