About the real situation of Hangzhou 12368?

During the epidemic prevention and control period, 12368 is the Hangzhou court’s important external contact window and an important bridge for communication between the court and the parties.

To find the phone number of the relevant department, you can dial 12368 for consultation. Hangzhou City is part of Zhejiang Province, so its area code is 0571.

12368, what can the litigation service hotline of the Beijing Court do?

On March 28, 2019, President Zhou Qiang of the Supreme People’s Court emphasized when investigating the filing of petitions and litigation services, We must adhere to the idea of ??people-centered development, adhere to justice for the people, and impartial justice, so that the people can truly feel the warmth of justice for the people. It is necessary to further upgrade and improve the functions of the 12368 hotline, achieve full coverage of the hotline, and effectively play the role of the 12368 hotline in litigation services.

In December 2014, the Beijing Court opened such a litigation service hotline to conscientiously implement the purpose of judicial service for the people, build a bridge of communication between the people and the court, parties and judges, and strive to solve various " "It is difficult to litigate", we have effectively created a warm litigation service hotline.

It! that is!

Beijing Court 12368

Artificial Voice Litigation Service Hotline

Hurry up and learn about it with the beautiful agent lady

! ~

What is 12368

In order to reduce the burden of complaints from the masses and smoothen the channels for public opinion, on December 2, 2014, the Beijing Court opened the 12368 artificial voice litigation service hotline (hereinafter referred to as the 12368 hotline) . You only need to

dial 12368 and press 9 to transfer to the Beijing Court

and you can get the litigation consultation, contacting the judge, case inquiry and other services provided by the hotline.

What 12368 can do for you

Beijing Court’s 12368 hotline focuses on litigation consultation, contacting judges, case inquiries, complaints and reports, opinions and suggestions, etc., and provides intensive and proactive services.

Litigation consultation

Provide litigation procedural consultation and court affairs information answers to parties and the public.

Nine categories of knowledge base content and nearly 10,000 questions and answers provide business support for legal professional knowledge for 12368 hotline responses.

Contact the judge

Help parties, their agents, and defenders contact the judge handling the case by sending online work orders.

Case Inquiry

Help the parties, their agents, and defenders to inquire about the case process and the case information that the presiding judge can disclose.

Complaints and Reports

Accept litigation-related petitions and appeals from parties and complaints and reports from the public, and forward them to relevant courts and departments for response and processing by issuing online work orders.

Opinions and Suggestions

Accept the opinions and suggestions from the public on the work of the court, accept social supervision, and continuously improve the level of law enforcement and case handling in Beijing courts.

The 12368 hotline has dedicated staff to review and supervise the above-mentioned work orders for contacting judges, complaints and reports, opinions and suggestions, to ensure that issues reported by the people are responded to in a timely manner.

12368 hotline access process and service hours

Hotline access process

Beijing Court 12368 hotline has set up a general platform in the Municipal High Court, and all middle and grassroots courts Set up sub-platforms. The four courts, Chaoyang, Haidian, Fengtai, and Internet, have set up direct dial lines and do not need to be forwarded through the Municipal High Court's main platform. Incoming calls from other sub-platforms of courts will be uniformly answered and accepted by the main platform of the Municipal High Court, and will be transferred to the sub-platforms of lower courts for processing based on the situation of the incoming calls.

Service hours

The 24-hour hotline service is open!

Beijing Court 12368