How to make parents pay tuition fees and have high emotional intelligence

Let parents pay tuition fees with high EQ as follows:

1. You can tell your children that when you go home, remember to tell your parents that this stage of study is over, and you need to renew the fee to start the next stage of study.

2. Parents can be informed of the need to pay fees through WeChat or SMS.

Hello, parents of XXX! Your children's study at this stage has ended, and the next stage of study has now begun to pay fees.

3. You can tell your parents directly when they come to pick up your children.

So-and-so parents, you see that your children have made considerable progress in this stage of study, so the next stage of study will begin soon, and the payment time will be at such a time. Please arrange it in advance, thank you!

Remind parents about the details of payment

1. Appellation

In the process of conversation, you should be addressed more respectfully than "you". Many consultants will have the idea that it feels strange to call customers "you", and will they call customers old. Actually not. Using honorifics in communication can make customers feel respected and willing to continue to communicate with you.

2. Change the conversation style according to different types of parents

With different parents, it is easy to get a good impression by adjusting your speaking speed and style. If some parents are slow, they need to be more organized when answering questions. Some parents are very impatient, so they should first solve the problem they are most concerned about, and then tell him that this problem can be solved, how to solve it, what information they need to provide or what problems they need to solve first.

3. Don't ignore parents' problems

Never say "I haven't heard of it at all" or "this is the first time this kind of problem has occurred", which will make parents disgusted. When parents ask questions, don't think that they are looking for trouble. What parents really care about is whether these questions will affect their children's study.