Taobao account can't receive messages from strangers. How to solve this problem?

1. After logging in to Taobao Ali Want Want, find the "Settings" icon below on the main account page, and then click Enter.

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2. After entering the settings page, find the "Security Settings" option, and then click to enter the security settings page.

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3. On the security settings page, click the anti-harassment option, and click before the checked "Do not receive stranger information".

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4. After clicking, you can see that the setting of not receiving stranger messages has been cancelled, and then you can receive stranger messages normally.

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