Measures of the State Post Bureau for the Administration of Express Delivery Market

The Measures for the Administration of Express Market of the State Post Bureau stipulates the relevant requirements of express delivery enterprises in terms of service quality, charges, safety and complaint handling, aiming at promoting the healthy and orderly development of the express delivery industry. In the process of using express service, express users shall require express service enterprises to perform corresponding duties in accordance with the provisions of the Measures.

The Measures for the Administration of Express Delivery Market of State Post Bureau was issued on February 25th, 20th19th, and will come into force on March 25th, 2020. This method aims to standardize the order of express delivery market, clarify the responsibilities and obligations of express delivery service enterprises, and improve the quality of express delivery service. The measures mainly involve the following aspects: 1. Service quality: Express delivery enterprises should ensure delivery efficiency and service quality, ensure the safety and integrity of delivered goods, and provide real-name delivery services. 2. Charging: Express delivery enterprises should set reasonable charging standards, and shall not charge fees or raise prices indiscriminately. 3. Safety: Express delivery enterprises should establish a safety management system, strengthen the safety inspection of delivered goods, and ensure the safety of express delivery. 4. Complaint handling: Express delivery companies should establish a complaint handling mechanism to respond and handle user complaints in a timely manner. In addition, the Measures also require the access conditions and business scope of express service enterprises.

What should I do if the courier service enterprise fails to perform its duties, resulting in damage or loss of the courier items? According to the Measures of the State Post Bureau for the Administration of Express Delivery Market, express delivery enterprises should provide users with additional services such as express delivery and insured price. If the courier goods are damaged or lost, the user may claim compensation from the courier service enterprise. In case of disputes, users can complain and report to relevant departments.

When using express service, express users should carefully understand and abide by the relevant provisions of the Measures for the Administration of Express Market and safeguard their own rights and interests. At the same time, express service enterprises should conscientiously perform their duties to improve service quality and user satisfaction.

Legal basis:

Article 13 of the Measures for the Administration of Express Delivery Market of the State Post Bureau shall establish a safety management system, formulate a safety inspection system and operating rules for delivered goods, and conduct safety inspection on all express delivery items entering and leaving express outlets to ensure the safety of express delivery items.