What to do if the mobile network is not available?

If you are using a vivo phone and cannot access the Internet using the data network, you can refer to the following troubleshooting methods:

1. Check the phone settings

Open the phone shortcut Center (swipe down from the top or slide up from the bottom) to check whether the data network is turned on.

2. Confirm the status of the mobile phone card

Make sure the balance of the mobile phone card is sufficient. If the phone is out of service, please restart the phone after the recharge is successful. Please confirm with the operator whether the traffic limit standard has been reached or whether the data network function has been activated. If necessary, you can confirm by replacing the SIM card that can access the Internet normally.

3. Check the mobile phone signal

If the mobile phone uses a metal or magnetic protective case or bracket, such protective cases and brackets will affect the mobile phone signal. It is recommended that you remove it and try. If you are in an underground parking lot, elevator room, etc., the coverage of the mobile phone signal is easily affected by these environments, the signal will be relatively weak, and the data network will also be affected. It is recommended to go to an open area, such as an open outdoor environment for testing.

4. Check the network permissions

Please enter the mobile phone i-butler--traffic management/traffic monitoring--network management or set applications and permissions--permission management to check the application network Whether the permission is enabled.

5. Check V-P-N (Virtual Private Network)

Please go to Settings--Other Networks and Connections--V-P-N to check and confirm whether V-P-N is used. If used, it is recommended to close it. Try again.

6. Check the network settings

Please enter the mobile phone settings--mobile network (SIM card information and settings--corresponding SIM card)--access point (APN)? or ?Set mobile network/dual SIM and mobile network-access point (APN), click "Reset to default settings" and restart the phone.

7. Search the Internet again?

Please enter settings--(other networks and connections)--airplane mode--turn it on and off.

If you have more questions, you can go to this link to consult online customer service for details.