How can I get a refund if I booked a ticket for the same trip without issuing a ticket?

We must first find out why we can't issue tickets.

As long as you can't get the ticket for non-personal reasons, the money will definitely be refunded to you.

Refunds are generally returned by payment.

Refund may not be prompted by SMS. If you are not sure whether the refund has arrived, you can call Tongcheng customer service to ask for the transaction serial number and inquire with the corresponding company.

Suggest calling Tongcheng customer service directly to ask about the refund.