How to effectively complain about Tong Yuan Express?

1. Contact the salesman, courier or driver first.

2. Responsible for the reply of the outlets of express mail and urge them to solve it.

3. Complain through the courier company official website and the complaint telephone.

4. The State Post Bureau appealed to official website or 12305.

Complaints from the headquarters of express delivery companies are the most common way for consumers. Find the phone number of the headquarters of the courier company and go to the customer service department to complain. Complete the delivery and even compensation of express mail under the supervision of the headquarters.

According to the Measures for Handling Consumer Complaints in Postal Industry:

Article 6 The special telephone number for postal consumers' complaints is "12305". Consumers can appeal by telephone or on the websites of the State Post Bureau and postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government, or by means of WeChat, letter and fax.

The way for consumers to complain to the city (prefecture) postal administrations shall be determined by the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government according to the actual situation.

Article 7 During the working hours of accepting consumer complaints, the postal consumer complaint center should have a special person on duty at the "12305" complaint telephone number to ensure the smooth channels of consumer complaints.