What caused the courier to hurt the customer?

On June 28th, the netizen "ice cream meow meow" broke the news in Weibo. Due to a conflict with the Shentong courier, he forced his way into the room and was injured by a blunt instrument. Three days after the alarm, Shentong did not reply. After Weibo was exposed, Weibo, the official of Beijing Shentong Express, forwarded it half an hour later and apologized, saying that it would be dealt with seriously.

What caused the courier to hurt the customer?

Some netizens said that an express mail sent by Shentong Company was handled in the name of "I signed for it" if she did not receive it herself. The netizen complained to the logistics company after the communication with the courier failed.

After the complaint, the courier sent a text message saying that he was fined 200.

After the complaint, due to a meeting in a foreign country, the mobile phone was in a mute state, and the Shentong courier failed to answer the phone twice in time. After discovering that the courier called, she sent a message to the courier, but she received a reply from the courier saying, "The company fined me 200 yuan, and you are trying to kill me"?

The SMS communication time between the netizen and the courier is 10: 36 in the morning. The netizen said in the text message that "it is not convenient to answer the phone now", and the courier replied to let the netizen send him the courier number. In the afternoon 15: 59, the netizen replied to the courier "Stop fighting" again, and the courier said in the reply that he had been fined 200 yuan.

The courier came into the room with a stone and smashed the customer's head.

The netizen said in Weibo that after he returned to Beijing, he learned that his roommate and others had not received her express delivery. So I took the initiative to contact the courier, hoping to solve this matter.

The netizen said that after learning that she had returned to Beijing, the courier called her and insulted her on the phone. "I was suddenly scolded ... so I also said on the phone that if you have this attitude, I will continue to complain." About 20 minutes later, the courier came to the netizen's home with a stone bigger than a fist, "smashed it with a stone" and "punched and kicked" the netizen's head. "At the moment when his hands were protecting his head, the back of his left hand was swollen and bruised." The netizen said that when the courier was pulled away by his roommate, "I still clung to my hair, causing a lot of hair to be pulled off."

The netizen said that after the courier left, his roommate called an ambulance and called the police.

In the notice, Beijing Shentong Express Service Co., Ltd. said that Shentong was also very indignant at the harm and influence brought to consumers by this incident, and hereby apologized to customers.

What happened: Shentong actively communicated with customers after learning about the express complaint. After learning that the salesman may have violated the personal safety of the customer, the staff of Beijing Shentong Guanzhuang persuaded him to "retain" and took the initiative to report the case to the police station in the jurisdiction of the service site, and handed it over to the public security organ to cooperate with the public security organ to further investigate the incident. Shentong will never shirk any responsibility, and will not "tolerate" any infringement by customers. Shentong respected the truth, actively cooperated with the public security organs to investigate the incident, gave an account to the public, and further dealt with the people and places involved in the incident seriously.