What should I do if the express logistics status shows receipt, but there is no signature?

If the express logistics status shows receipt, but no message is received to pick up the express, the courier usually helps to sign for it, because some express delivery has a signature before signing for it, so the courier wants to To avoid trouble, we will automatically sign for the express delivery for the customer. Generally, a text message for the express delivery will be sent to the customer's mobile phone the next day.

If there is still no courier information within three days, the courier may have been lost or the courier has forgotten the shipment. You can contact the courier proactively. If the courier is lost, the courier will compensate you. .

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Extended information

According to the "Express Interim Regulations" Regulations:

Article 20 Article 5 Enterprises engaged in express delivery business shall deliver the express mail to the agreed receiving address, the recipient or the recipient designated by the recipient, and notify the recipient or the recipient to accept it in person. The recipient or collection agent has the right to accept the goods in person.

Article 27 If an express shipment is delayed, lost, damaged or has insufficient contents, the liability for compensation for insured express shipments shall be determined in accordance with the insurance rules agreed between the express delivery business enterprise and the sender; For insured express shipments, liability for compensation shall be determined in accordance with relevant provisions of civil laws.

The state encourages insurance companies to develop express delivery loss compensation liability insurance and encourages companies operating express delivery business to purchase insurance.

/consumerservice.taobao.com/self-help?spm=a311a.9588098.0.0#page=issue-detailamp;knowledgeId=6685909"target="_blank"title="Only supports when one link is selected Effective "gt; Taobao-Logistics shows that the goods have been signed for, but I have not received the goods, what should I do?