What should I do if my Portuguese visa has not come down for more than 20 days?

Today is 20 19, 10, 3 1. I applied for an individual tourist visa at the Portuguese Embassy in Kunming on 10, and it was the first time to apply for a Schengen visa. 10 10 On 25th October, the Portuguese Embassy in Beijing dialed the telephone number, and then the Embassy didn't contact me by text message or telephone today. I started calling the Portuguese Embassy in Kunming, but no one answered. Then I went to the embassy to ask, and I was driven out by the security guard as soon as I entered the door. There was only one person applying for a passport at that time, and I was not busy at all. The security guard said that individuals were not allowed to go to the embassy to inquire, but to call or inquire about the website. The personal experience of applying for a Schengen visa for the first time was very bad. No one answered the phone at the embassy, and personal inquiries from the embassy were not accepted. The security guard is particularly disgusted, as if disturbing others. The problem is that there is only one person applying for a visa at the scene, and there is no such thing as being too busy. I went on Thursday 1 o'clock. The website query results are being processed. I hope it will help everyone.