What should I do if the Taobao seller does not deliver the goods?

The method is as follows:

Step 1: Contact the seller

This step is usually useless, but it needs to pave the way for what will be done later.

Tell that store: According to Taobao regulations, the default delivery time for spot goods is 48 hours, and my order has not been shipped for xx days. What your store has done is a breach of contract. I hope Take serious action immediately.

Then you can leave him alone. No matter what he replies to you after that, ignore it and just reply: Ship it.

Step 2: Find Taobao Xiaomi

Those on Taobao Xiaomi that ask you to fill in an order are useless, they are all robot customer service. Directly enter "12315" or "drugs" in the dialog box, and a human customer service will come out. Explain the situation to Xiaomi customer service and ask them to contact the seller.

Wait 24 hours, and if it doesn’t work, look down.

Step 3: Find telephone customer service

This customer service has higher authority and efficiency than Xiaomi’s manual customer service.

Telephone: 057188158198

What needs to be done is similar to the first step, explain the situation, and remember to indicate the time. Then they will say to contact the store first, don’t hang up at this time! Ask him directly how long it will take to handle it, and ask him to tell you the specific time. Otherwise, Taobao will protect the store to a certain extent, either by vaguely explaining the results, or by dragging it out. Be sure to ask about the processing time.

Step 4: Complain to the seller

This step is divided into three parts.

① Complain through the Taobao platform

Open the order details page. Under the order number, there is the word "complain to the seller", click on the > symbol behind it.

Complaint Channel

After completing the complaint, you will see a page like this, which means that the application has been approved.

Afterwards, Taobao will first ask the seller to contact you to negotiate a solution. At this time, remember, don’t worry about anything, just ship the goods + compensate.

Complaint details page

If the seller does not contact you within the specified time, the Taobao platform will automatically intervene, and your complaint interface will look like this.

Complaint Negotiation Record

If successful, you will receive the following text message from Taobao Xiaomi and SMS.

Xiaomi reply

SMS reply

Generally, the processing time on Taobao platform is 3-5 working days. If the SMS is not received after five days, it means failure. . You can explain the situation to the customer service staff before making a complaint and ask if the complaint can be successful.

If it fails, or you cannot wait 5 days, you can proceed to the next step.

②Black Cat Complaint Platform

Black Cat Complaint Details Page

You can directly search Black Cat Complaints on Baidu to find it. The biggest advantage of Black Cat is that it is very fast and can be processed within 24 hours. but! All it can do is contact the Taobao platform and warn the seller, and it cannot cause any direct punishment or treatment.

At this time official admission is required.

③12315 Complaint

12315 Complaint Details Page

You can directly search 12315 on WeChat to find the mini program, and just go in and fill in the complaint form. 12315 can directly ask the market supervision bureau where the store is located to come forward, and the store will take it very seriously.

But before that, you must first find the relevant information of the store (location, company name, legal person, etc.)

There are two methods: the first is to directly contact the Taobao store. Mi applies for information disclosure, but you have to fill out the form first and then review it, which will be very slow.

The second is to go to Weibo to see if this store has a Weibo account, and then look for certification.

Weibo certification information

After finding the company name, search for a webpage/APP called "Qichacha" on Baidu, enter the company name in it, and you can find out the company All company information.

Check the information details

Step 5: Contact the seller for the second time

At this time, you can go to the seller and directly enter the company name you just found , legal person, legal person's phone number, and company address are all sent to him. Remember to type without taking screenshots.

Then he said: I have now complained and reported to Taobao platform, Black Cat Complaint and xx local 12315, you can decide what to do.

At this time, the seller will tell you to urge the order to arrange delivery immediately and let you withdraw the complaint. Ignore him! remember!

Reminder ≠Shipment

Reminder ≠Shipment

Reminder ≠Shipment

As long as the shipment appears on Taobao Don’t withdraw the lawsuit before receiving logistics information! In addition, if the three words "accepted" appear on the logistics information page, it will not work. In this case, it is a false delivery, and your express delivery is still in the hands of the seller at this time.

Tell him this directly: As for withdrawing the complaint, we will talk about when you will ship the goods.

Don’t tell him explicitly that you will withdraw the lawsuit, just say it later.

After completing all these steps, you can basically ship the goods. It does not rule out that the seller has a huge headache, then you can directly apply for a refund + compensation, and remember to let him compensate!

After receiving the goods, you can withdraw the complaint or not. If you are in a good mood, you can withdraw it. If you are in a bad mood, you can leave it.

By the way, remember to leave negative reviews~

A few tips:

⑴ Taobao’s default delivery time for spot goods is 48 hours

Some products may have a delivery time set, and a prompt like this will appear ↑

⑵ The seller has no right to change/extend the delivery time without permission

As long as your order details page does not appear The orange words in the first tip mean that the delivery time is 48 hours. The announcements on the store's homepage and the messages sent to you by customer service are all determined by them. Taobao's official time limit is two days. If it exceeds the limit, it will be a breach of contract!

⑶ Don’t be timid, just do it

Some people may think that the seller has your personal information. Don’t worry, he won’t dare to do anything. It is illegal to threaten you. You can sue him directly. Okay, so he didn't dare to do anything.

⑷ Ignore the rhetoric

What the seller says is just nonsense. You can always only have one position: delivery + compensation, other things like cash back, withdrawal of lawsuits, reminders, etc. Ignore the arrangements being made! That's all to deceive you into withdrawing the lawsuit!

⑸ The above methods are prohibited from malicious use

I am just here to teach you how to protect your legitimate rights and interests. If your rights are not infringed, please do not use them maliciously!

Of course, if your rights are indeed infringed by a store, don’t compromise easily. If you don’t protect your own interests, who will help you? If you let him go, you will encourage evil trends.