Responsibilities of Front Desk in Medical and Aesthetic Plastic Surgery Hospital

Responsibilities of Front Desk in Medical and Aesthetic Plastic Surgery Hospital (7 general chapters)

In the era of continuous progress, job responsibilities are becoming more and more important to people. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match people with posts. I believe that most people have a headache about how to make job responsibilities. The following is my carefully arranged job responsibilities at the front desk of the medical and aesthetic plastic surgery hospital (7 general remarks). Welcome to read the collection.

Responsibilities of the front desk of medical and plastic surgery hospital 1 1. Adhere to the customer-centered, conscientiously perform the duties of guiding doctors, serve customers dutifully, strictly implement various rules and regulations and operating procedures, work hard, support each other, unite and cooperate, and maintain the image of the hospital.

2. Stick to your post, coordinate the first and second floors reasonably, and communicate in time, so as to better carry out the work, maintain customer order and prevent customers from influencing each other.

3. When leading customers, be active and enthusiastic, don't lose customers, be gentle and kind, and don't have a direct conflict with customers. You should arrange a series of related procedures, such as customer testing, inspection and payment, to provide quality and thoughtful service quickly and timely.

4. Seriously do a good job in consulting, registering and coordinating the triage of the first-visit and follow-up customers at the front desk, actively cooperate with the reception work of consultants, and accurately and reasonably explain the various situations and precautions after the operation.

5. Polite language and warm service. Always smile in customer service. When serving customers, you must stand and smile, behave generously and maintain a good image at the front desk.

6. Dress in accordance with the regulations, keep clean and tidy, wear a badge, go to work with light makeup, keep your hair clean and tidy, and set it up according to the regulations. Accessories (such as earrings, rings, etc.) are not allowed to be worn during office hours.

7. When standing for service, you should be full of energy, not listless, with your arms drooping naturally, your left hand on your right hand, stroking forward gently in the middle of your abdomen, smiling at every customer, and answering any questions raised by customers patiently, seriously and meticulously.

8. Go to and from work on time, conscientiously implement the punch-in system, do not eat snacks during work hours, do not answer, make personal calls or send messages, do not receive visitors, do not send visiting posts, do not read newspapers and some books unrelated to work during work hours, and do not do things unrelated to work.

9. Sick leave and personal leave must be carried out in strict accordance with the system of our hospital. Sick leave must have a sick leave note issued by a hospital above Grade II. Personal leave must be requested from the relevant leaders one day in advance. It is not allowed to send text messages to ask for leave, and the leave must be approved by the relevant leaders, otherwise it will be treated as absenteeism.

10, conscientiously obey the tasks assigned by the leaders, flexibly allocate the work of various departments, do their own jobs well, and strive for the brand of quality service.

Responsibilities of the front desk of medical plastic surgery hospital 2 1. When answering the phone inside and outside the hospital, you should skillfully use standard language, answer it warmly and politely, and answer relevant questions patiently and regularly.

2. Take the initiative, be enthusiastic and smile, stand up to receive customers' visits and answer customers' questions patiently. For visiting customers, we should try our best to promote communication with consultants.

3. Record the consultation registration form, assist the customer to fill in the registration information, verify whether the information is complete, and fully reflect the customer's personal information, so as to provide a favorable basis for customer tracking in the later period.

4. Take the initiative to entertain customers who are resting in Sun Island and use tea to enter the consulting room.

For those who enter the lobby, people with unknown purpose should take the initiative to ask. For non-customers, they should take the initiative to contact the relevant departments and confirm the identity of the visitors before they are allowed to enter the relevant areas. For those who are idle and suspicious, they should inform the security guard to track and manage.

6. Take the initiative to maintain the cleanliness of the public * * * area of the hall, and notify relevant personnel to clean it up in time if there is any untidiness.

7. Assist consultants to provide services for customers.

8. Make sure that the front desk posts are not empty, and ensure good working conditions at any time.

9. Sign and receive the newspapers, magazines, letters and parcels in time, record the register of sending and receiving letters in detail, and do a good job of distribution.

The duty of the front desk of the medical and aesthetic plastic surgery hospital is 3 1. Love my job, do my duty, and always maintain a good mental outlook and quality service during my work.

2. Actively and enthusiastically receive customers, memorize the names of each customer, and deliver drinks to the guests in time.

3. Pay attention to the environmental sanitation of the front office at any time, and keep the front office comfortable, clean and warm.

4. When you are busy, you should warmly greet every waiting guest and send drinks, books and magazines to them in time.

5. Carry forward the team spirit, coordinate with employees, properly arrange customer service, and register the rounds of auctions.

6. Be careful when counting goods and exchanging cash at the cashier's desk, and don't make mistakes.

7, must truthfully grasp and calculate the hospital's operating income, money and bills should be consistent.

8. Be careful when changing shifts. Handover contents include: cash account, inventory quantity, rotation registration and other to-do items.

9. It is strictly forbidden to lend business funds to private use, and offenders will be treated as misappropriation of public funds. If the circumstances are serious, they shall be dismissed and investigated for criminal responsibility.

10. Fill in, use and keep receipts and bills in strict accordance with the requirements of our hospital. If there is any loss or violation of regulations, different degrees of punishment will be given according to the seriousness of the case.

1 1, carefully supervise the front desk inventory, check the inventory with the finance department every day 16, and submit the daily report every Monday. Our hospital will randomly check the inventory items at the front desk, and if they are lost, the front desk staff will be responsible for compensation.

12. observe the financial secrecy system. It is not allowed to give turnover, accounting vouchers, etc. Read or calculate for people who have nothing to do with property.

13. When the front desk staff leaves their posts due to work needs, they must inform the other party of the reasons for leaving and where they are going. Personal phone calls are not allowed during work.

14. The front desk staff is forbidden to arbitrarily change the customer sorting order or arrange employees out of order. If found, the relevant responsible person shall be punished accordingly.

15, do a good job of registration at the front desk. Be serious and realistic when registering, and the handwriting should be neat and clear. Every guest must register and everything must be recorded.

16. Personal belongings are not allowed to be placed at the front desk, and company belongings are not allowed to be taken out of the hospital or kept for themselves.

17. Those who violate the company's financial system and the circumstances are serious will be investigated for criminal responsibility.

18. Use and operate the front desk management software correctly according to the regulations. Relevant information should be entered into the management system in time to ensure the authenticity and operability of the information. It is forbidden to use the computer to operate things unrelated to work.

19. Prepare drinks in time according to regulations.

20. Responsible for recording customer complaints and handling opinions, and reporting to the competent leader.

2 1, complete the work temporarily assigned by the superior competent leader.

Responsibilities of the front desk of Medical Plastic Surgery Hospital: 4 1, responsible for answering daily calls, making appointments for consultation and leaving messages to reply;

2. Receive and guide hospital guests;

3, outpatient guest information registration and update, consultation and appointment;

4. Maintain effective communication with the clinic;

5. Always keep the lobby area clean and tidy, and tidy up the book and newspaper racks;

6. Pay attention to the guests waiting in the lobby and maintain good order.

Front desk duties of medical and aesthetic plastic surgery hospital 5 1. Ensure that there are enough items at the front desk, such as doctors' business cards and brochures;

2. Make an appointment and register for related pregnancy courses;

3, do a good job of table statistics and reporting;

4, strictly abide by the rules and regulations of the hospital and work norms;

5. Send and receive all kinds of letters and parcels;

6. Complete the tasks assigned by superiors.

Responsibilities of the front desk of medical beauty and plastic surgery hospital 6 1. Responsible for registering all customer information coming to the hospital;

2. Responsible for receiving, guiding and serving all customers who come to the hospital;

3. Responsible for coordinating data statistics of relevant departments;

4. Responsible for the public health supervision and maintenance of all front desk work areas;

5. Be responsible for customer classification;

6, responsible for telephone transfer and department contact;

7. Responsible for updating and improving customer information.

8. Complete other tasks assigned by superiors.

Front desk duties of Medical and Plastic Surgery Hospital 7 1, responsible for answering general questions of customers, receiving customers coming to the hospital, and completing reception, guidance and introduction;

2. Do a good job in maintaining the company image and product brand image, and pay attention to the cultivation of comprehensive qualities such as personal cultivation, image etiquette and work attitude;

3, master the hospital internal and external environment, department layout, personnel status, expertise, project technology, equipment, fees, business dynamics, etc. , often take the initiative to communicate with relevant departments frequently, frequently contact, update relevant information in time, so as to be accurate;

4. Be familiar with relevant service etiquette, skills, customer communication skills and medical psychology, and be able to master the discretion and skills of attitude, explanation and persuasion in the service process.

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