How long does it take to reply to Qingdao 12345 complaint?

The government service hotline implements 24-hour (including holidays) full-time manual service, and the organizer shall complete the handling and reply to the caller and the feedback hotline within 5 working days after receiving the hotline matters.

The term "government service hotline" as mentioned in these Measures refers to the service platform composed of 12345 telephone and supporting SMS, e-mail, mobile phone client, Weibo, WeChat, etc. , and especially accept public demands.

The government service hotline implements 24-hour (including holidays) full-time manual service. For the hotline matters put forward by the caller, if the hotline acceptance personnel can reply directly, they should reply directly; Can not directly reply, it should be accurately recorded, and in accordance with the requirements of responsibility, territory or industry management to the relevant contractors.

The organizer shall complete the processing within 5 working days after receiving the hotline call, and reply to the caller and the feedback hotline working organization. For particularly complicated hotline matters, you can apply for an extension of the processing period, which generally does not exceed 10 working days. Do not belong to the scope of responsibilities of the unit, should reply within 2 working days and indicate the reasons for reply.