What is owner satisfaction?

It is the owner's satisfaction with the services listed in the list of property management companies. Let me give you an example.

Owner satisfaction questionnaire

Integrated management service

1. Do you think it is necessary for the person in charge of managing this community to hold the post qualification certificate of property manager issued by the Ministry of Construction?

A: This is necessary. B, that's not necessary C, it's okay. Take good care of it.

2. Are you satisfied that ×× Property requires all management service personnel to wear dress codes, signs, codes of conduct and enthusiastic service?

A, satisfaction B, dissatisfaction

Do you know that we have a 24-hour service complaint telephone number? (××××××××)

A, I know B, I don't know C, I know this phone number, but I didn't know it was a 24-hour service.

4, xx property regulations daily work should be recorded, and set up a multi-level inspection system, do you think this is good?

A, good b, bad c, it doesn't matter.

5. After routine maintenance, XX Property requires to fill in the maintenance form. Have you filled it out?

A and B have been filled in, C has not been filled in, and the property has not been repaired.

6.XX Property has also established a set of relatively complete files for each owner, including decoration and household information. Do you think this is necessary?

First, this is necessary. It's not necessary. C, it doesn't matter

7. Do you think it is reasonable for XX property to conduct an owner survey at least once a year?

A, reasonable b, unreasonable c, others

8. We will make home visits to the opinions and questions raised in this survey. Would you like to accept my interview?

A, willing B, unwilling C, it is best to use other methods.

② Indoor cleaning service

1. Are you satisfied with the indoor cleaning of XX property?

A. Satisfied B. Satisfied C. Not satisfied D. Not satisfied.

2. At present, the property cleaning service of XXX is subject to the national first-class standard. According to this standard, what do you think of the cleanliness of the cleaning service?

A, very dirty B, dirty C, average D, clean E, very clean

Comments or suggestions

A, clean the corridor (including basement) once a day; B, mop the corridor (including basement) once a week; C. Wipe the stairs, handrails and windowsills once a month; E, collect public garbage once a day; G, wipe the intercom door three times a week; H, once a week, mop the stool in the activity room/garden with water.

(3) Order maintenance service (doorman)

At present, 1, ×× property strictly controls the entry of outsiders, small vendors and idlers. Do you think this has affected your normal life?

A, if it has influence, it should be released freely. B, if it has no influence, which is safer? C, it is a little troublesome, but it is acceptable.

2. In order to ensure the safety of motor vehicle parking in the community, foreign unlicensed vehicles are not allowed to park for a long time at present. Do you think this is reasonable?

A, reasonable b, unreasonable c, others

3. Do you think it is necessary for XX Property to send someone to check the fire hydrant once a month?

First, this is necessary. there's no need

4. Do you think it is necessary for XX property to inspect the safety warning signs in the community every week?

First, this is necessary. there's no need

(4) Service level of outdoor sanitation and greening

1, XXX residential area should clean septic tanks twice a year. Do you think it's appropriate?

A, suitable b, unsuitable c, as long as it meets the national requirements.

2. The outdoor roads in the residential area are cleaned once a day and patrolled twice. What do you think of the cleanliness?

A, very clean B, clean C, dirty D, very dirty

3. Do you think it is appropriate to clean and disinfect the secondary water tank twice a year in XX Community?

A, suitable b, unsuitable c, as long as it meets the national requirements.

4. Are you satisfied with the overall greening of XX community?

A, satisfaction B, comparison

Satisfied with C, not satisfied with D, dissatisfied

Do you think the trees and shrubs in the community are trimmed in time?

A, timely b, untimely c, other

6. What do you think of the sanitary condition in the green space of the community?

A, very good B, average C, not good

⑤ Water and electricity maintenance

1 and ×× community have equipment accounts to record the maintenance and update of equipment. what do you think?

Is it necessary?

First, this is necessary. It's not necessary. C, it doesn't matter

2. Every property service person in 2.XX community has the obligation to inspect and inspect the surrounding environment of the community, such as service roads, doors and windows. Do you think this patrol is in place?

A, in place B, not in place C, it doesn't matter.

3. During the heating period, the property in the heat exchange station shall be assigned to be on duty for 24 hours, and the equipment operation shall be inspected and recorded every two hours. Are you satisfied with this arrangement?

A, satisfaction B, dissatisfaction C, as long as it meets the national regulations.

4. Do you think it is reasonable for XX Property to check and record the housing structure of XX Community every six months?

A, reasonable b, unreasonable c, others

5. Are you satisfied with the water and electricity maintenance work in XX Community?

A. Satisfied B. Satisfied C. Not satisfied D. Not satisfied.

[6] Community recreation room

1. Are you satisfied with the entertainment provided by the community activity room at present?

A is dissatisfied, B is dissatisfied, C is generally satisfied, D is satisfied, and E is satisfied.

2. What other activities do you want to add?

2. Other 1. Compared with other residential property companies in this city, what level do you think our overall service level belongs to?

A high-end, b middle-end and c low-end 2. Other comments or suggestions.