Requirements: OA system work order management platform,

Based on OA system, Panwei connects with other business systems through powerful integration engine, establishes work order management function for organizations, and solves cross-departmental communication and coordination problems.

Organizations can submit work order applications through the OA system, and all work orders in the organization are circulated through the OA system, and the circulation results are submitted to the system in real time to make real-time statistics on work order data.

1, Work Order Basic Data Management

Through the modeling function, OA system has established basic data maintenance in the system, including work order data maintenance, work order type maintenance and role maintenance, to ensure the reasonable distribution and management of complaint information according to the workflow.

2. Electronic circulation of work orders

Through the electronic OA process, work orders can be circulated in the system, and managers can be automatically judged according to different work order types, and work order processing traces can be automatically recorded.

3. Work order pool

According to the process flow, the work order pool data is generated after submission, and then the status is updated according to the submission of different nodes, and finally the work order pool data is updated in real time through the process. And can display work orders in different states in groups.

4. Work Order Report

Pan-micro OA system provides statistical reports of various work order data, and analyzes the efficiency and quality of customer service. Provide real data for management decisions.

5. Integration with external systems

You can directly initiate the OA system work order circulation through the customer service system, bring out the customer's name and phone number in the customer service system, and then initiate the work order to import the information into the OA system work order initiation page. According to the customer's feedback on the phone, it can be quickly transformed into an inter-departmental cooperation process within the company and improve work efficiency.