Why is it an exclamation point to send a message to the seller?

Sending a message to the seller is an exclamation point, because it was hacked by the seller or the network was not good.

There is an exclamation point when sending a message to the seller on Taobao platform. It is possible that the seller blacked out Taobao users, resulting in Taobao users not being able to send messages and having exclamation points. In this case, only contact Taobao platform customer service feedback processing, let Taobao platform customer service contact the seller, let the seller remove Taobao users from the blacklist. This can send messages to Taobao sellers normally.

If there is something wrong with the network, Taobao may have an orange exclamation point when sending a message to the seller. In this case, it is necessary to check whether the network is interrupted or whether the network speed is slow. It is suggested that you can turn off the network and turn it on again, or change to a network with better network speed, log in to your account again, enter the chat interface, and send a message again to chat.

Precautions for Taobao customer service:

First, familiar with the store products

Customer service is a bridge between stores and customers. For customer service, it is the most basic job to be familiar with the products in your store and know the characteristics, functions and precautions of the products like the back of your hand, so as to answer all kinds of information about the products put forward by customers fluently.

Second, warmly receive customers.

Taobao customer service is the first window for the store to contact users. An excellent customer service knows how to receive customers well, and at the same time can guide consumers to make incidental consumption. As a customer service guide, it is best to be enthusiastic and flexible.