How to compensate if the express delivery is lost?

Question 1: What should I do if the courier loses the goods delivered on Taobao? How should they compensate? 10 points If the express delivery is lost, the express company must compensate the sender, or the sender agrees to compensate the recipient.

Compensation method:

1. If there are insured items, compensation will be based on the actual value of the items;

2. There are no insured items: the maximum document price shall not exceed 100 yuan/ Tickets, the maximum price of items shall not exceed 300 yuan/ticket;

3. If the shipper signs an agreement with the express company during delivery, compensation will be paid according to the agreed compensation method.

Question 2: How to compensate if the express delivery is lost? If something is lost, even if the express delivery company is willing to compensate, at most it will compensate you three times the shipping cost. It's useless for you to complain! Many express delivery bills have compensation written on the back. And be sure not to lose the shipping coupon. You should also talk to your girlfriend carefully and give her the tracking number to check to make sure that you have indeed sent mooncakes. The responsibility for not receiving them is not yours. Talk to your girlfriend carefully and I believe she will understand. of! come on!

Your special confession will not have much effect, and the value of a box of mooncakes is not too high, unless you buy insurance! You can ask for compensation from the courier, but you have to pay attention to how the compensation is written on the bill.

Question 3: How to compensate if STO Express loses the express package! I encountered the same problem as you. Although the items were not as valuable as yours, they were still lost. I called the Valtong branch and asked for help. It was very annoying. There will be no need to use STO in the future. You can contact the complaint department of their company. If there is no result, complain to the Consumers Association department or go through legal procedures. Be sure to keep the evidence.

Question 4: How should I ask him to compensate if something is lost by courier? Take the courier stamped for you and then call the complaint number. You will know what kind of express you are using. Ask for the phone number of the head office. The reporter must be from the head office. Don't ask for the branch office or the head office in the city. That will be useless. Then tell them the order number and they will find out which company used the order. Generally, the headquarters phone number is Shanghai. Don't be too excited at the beginning, let them vent, you have to first let them find out which company the order number belongs to, find the company that should be punished, and then add money to the fire, you can vent about anything. Our goal is not to get money, right?

Question 5: Dear! The courier company lost your stuff! How to compensate? Thank you! The shipping company's compensation is not based on the value of the goods, but only on the freight or gross weight of the goods. Generally, the compensation is 2-4 times the freight, or how much per kilogram, which is roughly equivalent to 2-4 times the freight. It is useless to declare the value without buying insurance, because the logistics company will not open the box and inspect the goods. Even if the owner of the cargo asked it to do so, it would not do so. It only cares about whether the outer packaging is intact and what the gross weight and volume are. Therefore, if you have valuable goods, be sure to buy insurance. The law also supports this claim.

Question 6: STO Express lost my express package. The issue of how to compensate the courier is also a hot topic now

Especially the compensation

The compensation is often not adequate

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Because there is an agreement when signing a courier contract, most people don’t pay much attention to the compensation clause

Often the courier company defines itself as only compensating for , even if there is no objection

Alas, it’s Chinese characteristics, so don’t be angry, it’s not worth it.

Question 7: The courier company lost half of the items. How to compensate if the value is not insured? Uninsured items are compensated at 3-5 times the courier fee, but it also depends on the condition of the salesperson who sent you the item. If he feels that he should compensate you, he may also compensate you for the entire money. If not, then you can take it. No compensation will be paid.

Question 8: What kind of compensation should the courier company make if the package is lost? According to Article 47 of the Postal Law: "Postal enterprises shall pay for the receipt of mail." Losses will be compensated in accordance with the following provisions:

(1) If the insured mail is lost or completely damaged, the insured amount will be compensated; if it is partially damaged or the contents are missing, the insured amount will be compensated according to the ratio of the insured amount to the total value of the mail. Actual loss of mail will be compensated.

(2) If uninsured mail is lost or damaged, or if the contents are missing, compensation shall be based on the actual loss, but the maximum compensation amount shall not exceed three times the charged rate; if registered mail is lost or damaged, compensation shall be based on the actual loss. Compensation will be three times the rate charged.

Postal enterprises shall state the provisions of the preceding paragraph in the notices at the business premises and on the mail receipts provided to users in a manner sufficient to attract users' attention.

If a postal enterprise causes loss of delivered mail due to intentional or gross negligence, or fails to perform its obligations under the preceding paragraph, it shall not have the right to invoke the provisions of paragraph 1 of this article to limit its liability for compensation. ”

Therefore, if a loss occurs, you can request compensation according to the above provisions.

If reconciliation cannot be achieved, you can apply for logistics arbitration or directly file a lawsuit with the People’s Court.

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Question 9: How to compensate for the loss of important documents sent by the express company? What are the relevant regulations? 1. Incidents of loss, damage, and subcontracting of consigned items by the express company It happens from time to time that when consumers make a claim, they are usually told that compensation must be based on the insured amount filled in the express delivery document or the relevant provisions of the uninsured price. What is the unified compensation standard of the express delivery company for items that are not insured in the express delivery. ?

Currently, the express delivery industry generally adopts two compensation methods: for express items that have been insured before shipment, compensation will be based on the agreed insured price; for express items that have not been insured before shipment, compensation will generally be three times the freight. This compensation standard for express delivery companies is based on the provisions of the "Postal Law" implemented on October 1, 2009: Postal enterprises shall compensate for losses of certified mail in accordance with the following provisions: If insured certified mail is lost or completely damaged, the insured value shall be calculated according to the insured value. Compensation shall be made; if the mail is partially damaged or the contents are missing, the actual loss of the mail shall be compensated based on the ratio of the insured value to the total value of the mail. If the uninsured mail is lost, damaged or the contents are missing, the actual loss shall be compensated, but the maximum compensation amount shall not be determined. More than three times the charged rate; if the registered letter is lost or damaged, compensation will be three times the charged rate.

2. After the express delivery is lost, the express company will often use the "Postal Law" to deal with it. Consumers, the most effective clause in this law for express delivery companies is that "the maximum amount of compensation shall not exceed three times the fee charged." Does this mean that express delivery companies can use this clause to refuse compensation?

The "Postal Law" is promulgated by the Ministry of Postal Service and applies to postal services under the jurisdiction of the Ministry of Postal Service. The postal department is a part of social services. The postal department is not mainly for profit, but all the businesses of express delivery companies are for profit. Sending and receiving express mail does not provide non-profit social services. The express delivery business operated by express logistics companies is not a common postal business. The reason why the law stipulates a limit of compensation for mail loss in general postal services is due to the scope of this service. It is a public service, and its charging standard for providing services to the public is certain and low. It is not difficult to see that the limited compensation system is based on users paying low fees to obtain services, while public services are not difficult to see. The costs required for the service are mostly borne by ***. For express services that do not have the nature of public *** services, because the conclusion and performance of service agreements are based on market rules, such disputes should be handled in accordance with the "Civil Law" and "Contract" The "Postal Law" has a clear connotation and denotation of the concept of "postal enterprises". Some express companies can only be classified as "postal enterprises" and are subject to state supervision and management. , but they are not postal enterprises regulated by the Postal Law. Once these express companies lose mail, they must compensate according to the provisions of the Contract Law.

Article 84 of my country's "Postal Law" stipulates: "Postal enterprises refer to China Post Group Corporation and its wholly-owned enterprises and holding enterprises that provide postal services." Express delivery companies are not covered by the "Postal Law" If a postal enterprise causes the loss of goods during transportation, it shall apply the relevant provisions of the Contract Law and bear corresponding liability for compensation. For example, in Case 3, the industrial and commercial department determined that Xiaotang and the express company were in a postal service contract, and the Contract Law should be applied instead of the Postal Law. The express company had breached the contract and should be liable for compensation.

3. The service agreement is printed on the back of the logistics list. Many people did not notice it when signing, and the courier did not inform them. So is the "5 times freight" compensation limit clause printed on the express waybill valid? Woolen cloth?

The clause "5 times the shipping cost" is a standard clause, which is an industry self-discipline regulation for the express delivery industry to increase the compensation limit to 5 times to 10 times. As the party providing the standard contract, the express delivery company must clearly state the terms that limit or exempt its own liability. However, these are generally not explained in detail when the contract is concluded. There is no signature line on the back, so this form of notification is unclear. Because these terms are not clearly informed, users may have misunderstandings about compensation, insurance and other matters. Therefore, the terms of the compensation limit are generally not binding on users. In practice, as long as the user can prove that the freight contract relationship between the user and the express company is legal and valid, and the user delivers the goods and pays the freight, the express company, as the carrier, should promptly and safely deliver the goods. Transported to the location specified by the plaintiff. If the express company loses the goods during the delivery process, it constitutes a breach of contract and should compensate for the resulting losses.

The express company should bear the corresponding liability for compensation after the consumer's mail is lost. It would be unfair to the consumer if it uses the format clause as an excuse to reduce its liability. Moreover, the price guarantee strip used by the express company... >>

Question 10: If an important item is lost when sent by the express company, how can I be compensated? The minimum compensation is RMB 1,000, and you just say that there is a value-added invoice of RMB 100,000 in it. Before overlaying,

Suggestions

1 First inform the courier company of the importance of this document

2 Check the collection and delivery site and transfer station where the courier was lost. ——Transfer station in the receiving city to the delivery site

If the deliveryman accidentally loses it when delivering the goods, complain to the headquarters and let him look for it

If it is lost at the transfer station, there are opportunities to find it There are still some, you must have normal file sorting and the file loss rate is very low

Unless the wrong header is wrong, tell me which courier you sent it to,,,

I can help Take a look and include your express waybill number,,,,,,,