Why can’t I receive SMS messages on my phone?

If you are using a vivo phone and cannot receive text messages, you can troubleshoot according to the following methods:

1. Some text messages cannot be received

1. Check whether there is harassment A number blacklist is set up in information interception

Enter the information APP--"circle icon" in the upper right corner--harassment information interception--blacklist management--number blacklist. If the number is added to the blacklist, Incoming calls and messages will be intercepted

2. Check whether third-party housekeeping software has intercepted text messages

Some security management software will intelligently filter received text messages. It is recommended to prepare the information. Back up and uninstall the application. These software lists are generally named after "XX Butler" or "XX Security Assistant";

3. Please check whether you just cannot receive text messages sent by Apple phones

If you just cannot receive text messages sent by Apple phones, you can receive messages sent by other phones. It may be because the phone number has been bound to an Apple device before, and the other party sends iMessages instead of ordinary text messages. Please refer to Apple's official instructions to unbind your mobile phone number from Apple devices. Please follow Apple's official instructions for specific steps.

4. Check whether the content of the text message contains sensitive words, causing the mobile phone to be unable to receive it.

Ask the other party to use test text messages, such as sending: Thank you, etc., and check whether it can be received normally. If so, If received normally, it means that the previously sent text message may contain sensitive words.

2. All text messages cannot be received

1. You can try turning on and off airplane mode, or restarting the phone and re-triggering the network before trying.

2. Third-party SMS APPs may have compatibility reasons. It is recommended to use the system’s own SMS APP. Go to Settings--Applications and Permissions--Permission Management--Permissions--Default Application Settings--Information and set to Information.

3. It is recommended to place the SIM card on another mobile phone to receive text messages for testing. If you still cannot receive text messages, it is recommended to consult the operator's customer service.

4. Go to Settings--System Management/More Settings--Backup and Reset/Restore Factory Settings--Restore all settings and follow the on-screen prompts.

Note: This operation will not delete software or files, but will only reset all setting options; for data security, important data can be backed up before operation.

Graphic link: web link

If you cannot recover through the above methods, you can enter the vivo official website--My--Online Customer Service--Scroll down to the bottom--Online Customer Service--Enter Manual customer service enters for consultation and understanding.