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Do wechat consumer complaint handling reminders have to be handled?

Must be dealt with.

According to WeChat regulations and business ethics, businesses should promptly handle consumer complaints, reply and solve problems, safeguard consumers' rights and interests, and enhance their reputation. Ignoring complaints will lead to dissatisfaction and negative impact escalation. Handling complaints helps to solve problems, improve customer satisfaction, avoid similar problems from happening again, and maintain image and reputation.