Questions about Mobile 10086 SMS? Why didn't the customer service staff and the clerk reply to this message!

1: 10086 code is the notification information sent after the package or brand transfer business is completed, telling the customer what kind of business has been handled. There is nothing wrong with the reply, but the information you reply is fed back to the SMS platform, and the reply content must be the corresponding code to be recognized. It is useless to reply some Chinese characters or corresponding alphanumeric characters (there is no charge for sending messages to 10086). Actually, the customer service staff said you couldn't reply. Generally speaking, you are afraid that customers will mistakenly reply to other codes and order some packages and services. If you want to use it, you can send 10086 to 10086 to get the main menu of SMS business hall, which contains many codes convenient for querying and handling business, so as to facilitate your use.

2. Answering the satisfaction survey SMS has no effect, but the mobile company scores and assesses the mobile customer service staff, which is linked to the performance of the customer service staff, and the performance determines their salary. This short message will not order any business, and some local companies may also give some small rewards or lucky draws to customers who participate in the satisfaction survey. Of course, we should also adapt to local conditions.

I have been working in mobile for six years, and I hope I can help you!