How to return goods at Cainiao Station?

The courier has arrived but I haven’t picked it up yet, which means it hasn’t been delivered yet. If this happens, you can discuss it with the merchant and say that you don’t need it anymore. After reaching a settlement, call the courier to point it out. Which courier indicates the tracking number, and then refuses to accept the courier. The courier will prepare the courier, mark it and return it to the company, and then the warehouse manager will put it into the warehouse. I hope my answer can help you

In this case You can directly call the collection point or the delivery person and tell them that you want to refuse delivery.

Then go to the seller’s customer service and tell you that the product was rejected. Apply for a refund on the platform - refund only - the goods were not received. You can choose the reason for the refund as not wanting it or something else.

After rejecting the product, just wait for the merchant to give you a refund. If you reject the product directly, you don’t have to pay the shipping fee to send it back.

1. Obtain the phone number of the person in charge of Cainiao Station, and send the name, phone number and express delivery order number of the consignee of the rejected goods to the person in charge of Cainiao Station via text message. Indicates that this express delivery will be rejected. Then wait for a reply.

2. Enter My Taobao and find the rejected product order. Enter the refund application interface and select the goods status: not received, refund reason: don't like/don't want. Then submit your application.

3. Wait for the courier to update the delivery information, which is "Package has been rejected and returned".

4. Contact the merchant’s customer service for a refund and wait patiently for the refund to be completed.