Where can I complain by express delivery?

Complaints about postal express can be made by calling 12305.

According to the Measures for Handling Consumer Complaints in Postal Industry, the special telephone number for consumer complaints in postal industry is "12305" (the provincial capital area code is 12305). Consumers can appeal by telephone or on the websites of the State Post Bureau and postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government, or by means of WeChat, letter and fax.

The way for consumers to complain to the city (prefecture) postal administrations shall be determined by the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government according to the actual situation. During the working hours of accepting consumer complaints, the postal consumer complaint center should have a special person on duty at the "12305" complaint telephone number to ensure the smooth channels of consumer complaints.

Postal administrations at all levels shall publish the working hours of accepting consumer complaints on the portal website of the unit. If the "12305" complaint telephone is suspended for any reason, the reasons, time and emergency measures shall also be publicized.

Advantages of postal express delivery

1, EMS has a leading air and land transportation network. Relying on China Post Airlines, an overnight air distribution network with Shanghai as the distribution center has been established, with more than 20,000 special express vehicles. The most extensive network system provides strong support for EMS to achieve next-day delivery and next-day delivery between more than 300 cities across the country.

2.EMS has an efficient and developed mail processing center. There are more than 200 processing centers in China, including 30,000 square meters in Beijing, 20,000 square meters in Shanghai and 37,000 square meters in Guangzhou. At the same time, each machining center is equipped with advanced automatic sorting equipment. China Post's largest air express logistics distribution center in Asia with advanced technology and equipment will also be completed and put into use in Nanjing in 2008.

3.EMS has leading information processing ability. An information processing platform with more than 300 cities in China as the core has been established, which can be linked with the UPU inquiry system to realize the global tracking inquiry of EMS mail. A real-time information inquiry system integrating website, short message and customer service telephone is established.

Reference to the above content: Baidu Encyclopedia-Postal Express