How much will it cost to complain about the poor service attitude of the courier?

1. How will the courier be punished if he is complained?

1, the courier is generally punished according to the internal rules and regulations of the courier company.

(1) When the consumer calls to complain, the customer service will issue a work order and check with the local supervisor to see if the complained courier has any service fault. First of all, it is necessary for the supervisor to clarify the service level.

(2) Problems involving service attitude, if the circumstances are serious, will definitely be dismissed.

2. Legal basis: Postal Law

Article 70 Postal workers who deliberately delay the delivery of mail shall be punished by postal enterprises.

Article 71 Whoever impersonates, opens, conceals, destroys or illegally checks other people's mail or express mail, which does not constitute a crime, shall be given administrative penalties for public security according to law.

Second, how much does the courier complain about a deduction?

1, complain to the company.

One ticket 100, fine [provincial company] 20 yuan [branch], one ticket 120 yuan. After the incident is handled, the customer will receive a short message asking whether the service is satisfactory. If you are satisfied and the answer is satisfactory, you can deduct 20.

2. Complain directly to the State Post Bureau.

I have to go to the complaint website of the State Post Bureau, which is more troublesome, and I have to show evidence (screenshots, sounds) and so on. This kind of punishment is particularly serious. If the customer really complains like this, he will be fined 2000 yuan.

It has a great impact on the company, especially when both the sender and the recipient will call you. This kind of complaint, the courier is equivalent to being busy for ten days or even half a month.

We can understand that, according to the regulations, the postal administration department can perform its supervision and management duties according to law and can take relevant supervision and inspection measures, which involves the service attitude. If the circumstances are serious, they will definitely be dismissed. I hope the above content can help you. If you have any other questions, please click the button below or consult a professional lawyer.