What should I do if my mobile phone turns on the software black screen?

Vivo phones can be handled in the following ways:

1, restart the device.

How to restart the phone:

Press and hold the power button to pop up the "restart" option to turn it off; Slide down the top of the screen twice to bring up the shortcut bar details page/slide up the bottom of the screen to enter the control center, and click the "shutdown/restart" switch;

Forcibly restart the phone; (Mobile phone crashes or the card is recommended immediately)

① ① models of funtouch OS 3.2 and subsequent systems: press and hold the "power button"+"volume reduction button" 10 second at the same time;

② Press and hold the top round key 10 second or more to forcibly restart the mobile phone (NEX 3/NEX 3S is applicable);

③ Model of the system before ③Funtouch OS 3.2: Press and hold the "power button" for more than 12 seconds;

2. Upgrade the system version

Please upgrade the device to the latest version in the settings-system upgrade interface of the mobile phone.

3. Restore all settings

You can enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore, Restore Settings Options. This operation will not delete files or software, but will cancel the password and restore all settings, including the set wallpaper, unlocking method, WiFi, default opening program, etc.

Backup can be made before operation: enter cloud service-device cloud backup-backup data type-system data-return-immediately back up some system settings and desktop layout that can be backed up; Cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to cloud service.

4, service center testing

If the above methods fail to solve the problem, please back up the equipment data in advance, take the equipment and purchase voucher to the vivo customer service center for testing and processing, enter the official website-My-service outlet of vivo, select provinces and cities to inquire about the address and contact information of the local service center, or click the webpage link to search for the address of the service center.

Other white screen scene processing methods:

1. There are too many softwares running in the background, and the startup software is blank.

Running multiple applications in the background will take up too much memory or other resources, and equipment overload may cause anomalies. It is recommended to use "one-click acceleration" to clean up background applications.

2. Use a third-party software white screen.

A black screen appears when using individual third-party software, which may be caused by incompatibility between the software and the system. It is recommended to enter the app store to download the latest version of the app.

For more questions, please enter vivo official website-My-Online Customer Service-Enter manual consultation online customer service feedback.