What is China Mobile’s star customer?

Star service is a series of exclusive services launched by China Mobile for its old customers on the basis of integrating the original service system. Specifically, it provides a variety of differentiated and exclusive high-value services such as multiple points, phone overdrafts, and 10086 priority access for high-quality customers with long-term Internet experience, stable consumption, and no arrears. It is a long-term support for China Mobile. Give back.

The highest star rating is five stars. The higher the star rating, the more service rights you can enjoy. China Mobile strives to bring more considerate and better services to our old customers who have supported us for a long time, so that you can fully feel China Mobile's trust and care for you, and give you a sense of dignity that is easy, efficient and convenient anytime and anywhere.

1. Star rating.

The star rating depends on the communication consumption behavior of each number of the customer in Shanghai Mobile. The longer the time on the Internet, the higher the consumption, the fewer the number of outages due to arrears, the better, the higher the star rating will naturally be! New customer numbers can gradually accumulate corresponding consumption records from the moment they log into the network!

The star rating of each number is dynamically adjusted monthly; if the star rating is adjusted, the standards of each star rating service will be adjusted simultaneously according to the latest star rating. If the number is transferred or canceled, the star rating and corresponding rights will be automatically cancelled.

A good way to become a star customer: do not change your number, upgrade your 4G mobile phone card for free, and activate a 4G package for more than half a year, you can become a star customer and enjoy more benefits.

2. How to know your own star rating.

You can edit the text message "CXXJ" or "XJFW" or "Star Service" and send it to 10086, you can also call the 10086 customer service hotline, or directly log in to the sh.10086.cn online business hall - My Stars, Zhangting - My Stars check your star rating and enjoy the star service rights.