What if the refund is successful but there is no refund?

If the refund is successful but not received, you can confirm the refund status, submit a complaint, contact the consumer association or the regulatory authorities, and wait for the refund.

1. Confirm the refund status: First, you need to confirm the refund status of the refund. This can be achieved by visiting the website of the ticketing platform or related institutions or contacting their customer service departments. If you have confirmed the success of the refund, but have not received the refund, you can go to the next step.

2. Submit a complaint: If you haven't received a refund after the refund period, you can submit a complaint to the ticketing platform or relevant institutions. When submitting a complaint, you need to provide relevant evidence such as order details and refund vouchers to prove your rights and interests. The ticketing platform or relevant institutions will investigate according to the information you provide and handle your complaint as soon as possible.

3. Contact consumer associations or regulatory authorities: If the complaint fails to solve the problem, you can contact local consumer associations or relevant regulatory authorities, who can provide help and advice and help you solve the problem.

4. Waiting for a refund: When handling a complaint, you may have to wait for a while to receive a refund; Please wait patiently and check the transaction records of the bank account to prevent the refund from being returned to the wrong account by mistake or not receiving the refund.

Matters needing attention in online ticket purchase

1. Understand the rules and procedures for purchasing tickets: Before purchasing tickets, you need to understand the rules and procedures for purchasing tickets, including the time of purchasing tickets, the policy of returning and changing the tickets, and the restrictions on purchasing tickets. This can help you plan your ticket purchase plan better and avoid unnecessary troubles.

2. Choose a reliable ticketing website: Choose a safe and reliable ticketing website with high credibility to avoid booking tickets on unreliable websites to avoid losses.

3. Check the order information carefully: Before purchasing tickets, you need to check the order information carefully, including flight number or train number, take-off and landing time, departure place and destination. To ensure the accuracy of the order information.

4. Pay attention to the refund and change policy: Before purchasing tickets, you need to read the refund and change policy carefully, understand the conditions, processes and costs of refund and change, and avoid unnecessary troubles when returning and changing tickets.