I forgot the password of China Bank's online banking. What can I do to get it back?

1. Online banking user name retrieval: Method 1: Call the customer service hotline of Bank of China 95566 and select "Mobile banking or online banking service". After answering the waiter's question, you can retrieve the user name. Method 2: I bring any passbook or bank card associated with online banking to any branch of Bank of China in China to open a valid identity certificate for this card/discount. Method 3: You can use any bank card that has been associated with online banking, and your online banking registration certificate is one of ID cards, military ID cards, passports and other documents. You can also retrieve your password by yourself through the "Retrieve User Name and Password" function on the login page. In the process of system self-retrieval, the withdrawal password of debit card (credit card verification query password) must be verified. 2. Password reset of online banking/mobile banking: Method 1: I bring any passbook or debit card associated with mobile banking and valid ID card for card opening/discount to the counter of any business outlet of Bank of China. Method 2: Use any bank card that has been associated with mobile banking, and your mobile banking registration certificate is one of ID cards, military ID cards, passports and other documents, or you can use the "Forgot Password/Reset Password" function on the login page of mobile banking to reset yourself. In the process of system self-retrieval, the withdrawal password of debit card (credit card verification telephone inquiry password) must be verified.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.