Year-end dunning SMS practical edition

I'm Xiao Zhang from XXX company, and I'm going to check out at the end of the year. I'm really sorry to bother you in your busy schedule. I'm sending this short message to remind you:

Your company has an outstanding balance of RMB xxxx. Please arrange it these two days. Thank you!

Hello, your company has owed us RMB * * *. For the sake of our long-term cooperation and avoiding some unnecessary influences, please settle the account as soon as possible. Thank you!

How to make dunning:

1. Dunning should be straightforward. There is nothing shameful about dunning, and there is no punch line. The most effective way is to call a spade a spade, never say sorry, and never beat around the bush.

2. Before taking action, find out the reasons for the arrears. Whether it is negligence, dissatisfaction with products, lack of funds or intention, different collection strategies should be adopted according to different situations.

3. Go directly to the original contact. Never let customers push each other and lead them by the nose.

4. Don't make excessive behavior. It is not advisable to get angry when dunning, and then find ways to vent, or even make excessive behavior. Once the face is torn, customers may continue to stay and it will become more and more difficult to collect money.

Don't be afraid of dunning or losing customers. Well-deserved reward, of course. Fear that dunning will cause customers unhappiness or lose customers will only make customers push their luck and encourage this bad habit. In fact, as long as the skills are used properly, collection can be regarded as an opportunity to communicate with customers. Of course, what's the big deal if the customer insists on not paying?

6. Make a decisive decision and stop the supply in time, especially in view of the threat of "no supply and no payment"; Otherwise it will only get deeper and deeper.

7. The time of collection is very important, and the principle of "regular collection" should be adhered to. The longer it takes, the harder it is to get it back. Research by foreign institutions specializing in collection shows that the difficulty of collection depends on the age of the account rather than the amount of the account. Only 20% of the arrears over two years can be recovered, and 80% of the arrears within two years can be recovered.

8. One of the biggest mistakes is asking for money in advance. Experience has proved that full payment should be required. Although it is better to get a little than nothing, it is also good to take more back.

9. Adopt a competitive collection strategy. As long as the customer is still doing business, he must pay the supplier. If you didn't receive the money, he must have given it to someone else. Suppliers who get priority payment opportunities are usually enterprises that maintain long-term good business relations and personal relationships with customers, because no one wants to fall out with friends.

10. The collection should have the spirit of "drilling hard" and pursue hard work. From practice, I have explored the "three follow-up" strategy for debtors (business parties, supervisors and financial leaders), that is, follow closely in the office, follow closely in eating and going to the toilet, and follow closely on the way home from work. It's a little too much, but I have to do it! Drops of water pierce the stone, and rope saws the wood. Sometimes, it really plays the role of "many things grind".

1 1. Payment should be "soft". Morally speaking, I feel sorry for the money I owe others and should be polite to the creditors. But many indebted units, some keep a straight face to you, some despise you, and some don't even let you in! At this time, debt collectors have to condescend, use military tactics, be self-centered, say all the good things and warm words in the world, lose a sincere smiling face, implement "emotional investment" for "three kinds of people" and win with stones sincerely.

12. This series should be "elastic". Collecting arrears is a long and arduous undertaking, and debt collectors should have a kind of perseverance. Even if others treat you like a beggar unreasonably, you should bear the burden of humiliation and stick to your post. If you run away from chicken, you will lose all your efforts. When you see a glimmer of light, don't miss the opportunity. At the same time, learn to complain, don't sympathize with each other, on the contrary, let the other side sympathize.

13. Seek help from professional debt collectors or resort to law. There are always some swindlers and unreasonable customers who deliberately refuse to pay back their debts. Reasoning with them is like casting pearls before swine. It is often difficult to take the normal collection method, but some very informal and even ingenious collection methods are amazing. Therefore, when the collection is difficult, you can ask those "professional collectors" who have special collection ability and rich collection experience to collect the accounts. If this law still doesn't work, the only choice left is to resort to the law directly.

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