Ctrip has paid for the ticket, and the SMS actually said that the order failed.

Hello! Thank you for your interest in Ctrip.

Excuse me, do you mean that the train ticket can't be booked? If yes, the ticket purchase will fail under the following circumstances:

1, the ticket amount is insufficient after actual purchase;

2. The identity information has not been verified, and the original second-generation resident ID card needs to be verified at the train station;

3. Due to the restriction of real-name registration system, tickets for the same passenger and the same departure time on the same train have been purchased through other channels.

Please forgive the inconvenience I have caused you. If your order has been paid successfully, we will refund it from the original channel at that time. Bian Xiao suggested that you can also try to book through other channels.

If you need further consultation, you can also quickly follow Ctrip's micro-signal (ICRIP) to find us and get help anytime, anywhere. Ctrip is by your side.