Hello, my note3 receives information, and there will be a short message ringtone for a while, and there will be no short message ringtone for a while. What is the reason?

According to your description, I suggest you:

1. Try to reset SMS: Info-Menu-Settings-Notification Check, and select ringtone.

2. Check whether the phone is turned on in silent mode, and pull down the top curtain to turn the sound green.

3. SMS-Menu button-Settings-Notification-Check.

4. Set the notification volume of the mobile phone (Settings-Device-Sound-Volume-Notification, turn up the notification volume).

5. Try to replace other built-in system ringtones.

6. Please back up the data (contacts, text messages, pictures, etc. ), and then restore the factory settings (Settings-(General) Reset-Restore the factory settings).

If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it.

For specific inquiries about the service center, please visit.

It is recommended that you apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/pre-order.

After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.