How to write a description of customers' dissatisfaction with SMS?

Need to write down the specific situation, but also write down the corresponding solutions. When writing a description of customers' dissatisfaction with SMS, you must truthfully reflect the situation, and also reflect customers' ideas in the description, and then have corresponding solutions, so that the description will be complete. When writing instructions, we must truly sum up the problems, and also write corresponding rectification opinions. It will be more real and effective to think about the problems from another angle.