Is an online ride-hailing driver insulting and threatening female passengers?

Recently, when a woman in Suzhou, Jiangsu Province took an online ride-hailing service, the driver refused to take her to her destination. After a dispute broke out between the two parties, the driver threatened and insulted the passenger and asked for a positive review. When the female passenger refused, the driver frequently swore and got out of the car to threaten her.

The online ride-hailing platform responded that it had launched an investigation and permanently banned the driver.

With the rise of online ride-hailing, a large number of private car owners have registered as online ride-hailing drivers. The online car-hailing platform aims to regulate online car-hailing. A related evaluation system has also been introduced.

The online ride-hailing platform also issued a notice saying: We are deeply sorry for Ms. Li’s bad riding experience. After receiving feedback from passengers, the platform immediately conducted an investigation and initially determined that the driver's behavior seriously violated the platform's rules. The platform has now implemented a permanent ban on the driver and is actively communicating with passengers about compensation. It is understood that passengers have already called the police, and the platform will actively cooperate with the police in the investigation.

At present, online ride-hailing has established a relatively complete driver evaluation and service management system to encourage drivers to provide good services. At the same time, penalties will be imposed on a small number of bad behaviors. Passengers are welcome to actively evaluate and supervise the service and urge it to provide better services.

The handling of the online ride-hailing platform is still OK.