Example of personal work summary of bank account manager

Time flies like electricity, and 20XX years have passed in an instant. During my one year as the account manager of XX Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work in 20XX is now reported as follows:

1.20XX years, under the care and guidance of the president and leaders of the branch, I quickly became familiar with the new working environment.

In my work, I study various financial laws and regulations seriously, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch, first of all, we must increase the customer base. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as XX Guijiu Trading Center, XX Power Industry Company and XX SME Service Center. Although my current contribution is not great, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, PS merchants, notice deposits and other businesses.

Second, since I became an account manager, I deeply understand and feel the responsibility and mission of this position.

The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even if it is a short message greeting, which represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 20 1 1 year, the accumulated loan was more than 33.5 million yuan, and the loan was paid off on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred, which realized personal compliance while obtaining high-quality operating profits and ensured the safety of credit funds.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new businesses and new knowledge, improve my working methods, make active efforts, enhance my sense of service purpose, show my dauntless spirit and pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work.

Article 2:

Because of work needs, from the end of June 65438 to the beginning of June 65438, I worked as a department manager in the personal business department of XX Branch. According to the working ideas of the Party Committee of the Bank and the current situation of personal business development in XX Sub-branch, the working direction of "attaching importance to traditional business, paying close attention to new business and promoting steady and rapid growth of personal business income around new economic growth points" has been established. The specific work report is as follows:

1. Promote the steady growth of deposits and loans.

Under the correct leadership of the Party Committee of the Bank, through various labor competition activities such as "Spring Action" and "Summer *", the steady growth of savings deposit and personal loan business has been promoted. Thanks to the joint efforts of all employees, by the end of September, savings deposits had increased by RMB, RMB and RMB on the basis of the balance at the beginning of the year, and 64% and 65,438+0% of the plans issued by the branch were completed respectively.

Combined with the high-quality transport capacity of XX Yangtze River waterway and the investigation of the personal financial business department of agriculture, rural areas and farmers of the city branch, the Measures for the Administration of Personal Ship Mortgage Loan of China Agricultural Bank City Branch (Trial) was issued, and XX Branch became the first branch to offer personal ship mortgage loan. As a big water transportation county, we have a new economic profit growth point.

Two, promote the sustainable development of the work of agriculture, rural areas and farmers, and fully reduce the loan risks of agriculture, rural areas and farmers.

We will continue to promote the work concerning agriculture, rural areas and farmers with the support of "Nongshangtong", "Huinong Card" and "micro-loans", collect 120 15 households, organize a training meeting on the installation and use of Nongshangtong in April, install 60 Nongshangtong at one time, and open 20 15 small cash withdrawal Nongshangtong to broaden the card environment of Huinong Card.

Under the leadership of the president, we went to three rural outlets for a thorough investigation. In view of the current situation of "the growth of non-performing loans of small-scale agricultural loans" and the actual situation of farmers, the scheme of "prosecuting part, deterring part, collecting part at home and suspending part" was formulated and implemented to prevent the non-performing loans of small-scale agricultural loans from being blocked. Through a variety of ways, the county recovered a total of 6.5438+0.8 million yuan, and the non-performing rate was controlled below 5%.

The third is to pay close attention to the development of new business and achieve zero breakthrough in wealth management products and gold sales.

In view of the new changes in the financial market and customer demand, we will promote the marketing of wealth management products from the interests of customers. First of all, I took the lead in marketing 2.5 million wealth management products, then formulated the reward method for wealth management products, and then explained the spirit of wealth management products to the director, lobby manager and account manager. At the beginning, every time there is a new wealth management product, the information and key points will be printed to the lobby manager Wang Xiaoyan and others, and marketing will be pushed away from point to point. By the end of September, a total of 39410.6 million yuan of wealth management products had been sold.

In view of the recovery of the gold market and the customer's requirements, the lending branch agreed that the business department of XX Branch should start the east wind of buying and selling physical gold, and with the support of the bank leaders, coordinated the internal departments of the banking regulatory bureau, the industrial and commercial bureau, the branch and so on, so that the business department of XX Branch successfully sold physical gold in May, and organized the marketing of 65 1 gram of physical gold in that month. In May and June, they all won the second place in the precious metal sales competition of the business outlets of the Third Agricultural Bank of China, with a prize of 3,000 yuan each.

Fourth, attach importance to the development of credit card business.

Strictly control the incremental quality of credit cards to avoid the phenomenon that "bad money drives out good money" in monetary science from happening to platinum credit card customers. For the existing platinum credit card customers, we should change the current situation of "re-issuing cards, ignoring management and neglecting education", sort out the original customer groups, pay equal attention to kindness and credibility, guide customers to use platinum credit cards correctly, spend money reasonably and earn points reasonably, and avoid malicious cash withdrawal and malicious overdraft. Give continuous use and appropriate increase to customers with high points, high installment and high contribution rate, and give credit relief and credit lock to customers with low points and no installment, so as to promote the benign, healthy and sustainable development of credit card business.

Under the correct leadership of the card department of the branch and the bank leaders, I led the account managers of the finance department and outlets to actively develop credit card installment repayment and credit card installment car purchase business. On May 3rd, XX, the monthly installment amount of ABC was 2.3 million yuan, and the number of new car months was 12, ranking second. In June, the monthly supply of XX Sub-branch increased by 5.55 million yuan, and the monthly supply increased by 15 vehicles, ranking second. In July, XX Sub-branch added 8.68 million yuan monthly and 26 new cars, ranking second, and was awarded 60,000 yuan by the branch to XX Agricultural Bank. This year's credit card business income increased by 6.5438+0.57 million yuan compared with the same period of last year, with an increase rate of 654.38+0.53%, which made a great contribution to the intermediary business income this year.