BEC English writing skills: a template for writing complaint letters

A complaint letter is a letter written by a customer or client to protect his rights or because he is dissatisfied with something. Sometimes you can send a letter of complaint to the newspaper, but usually you will send the letter to the person in charge of the company you complain about. The following is a sample essay on the writing template of complaint letter compiled by me for your reference.

example

Although a complaint letter is a complaint about something, it should be polite at the beginning, so as to leave a good impression. Another person who should remember to read the complaint letter may not be mistaken.

Structure of complaint letter

Introduction-reasons for writing a complaint

Opening: the reason for writing a complaint letter

Subject-A. Necessary details: Where did you buy it, when did you buy it, and what was the problem. Why are you complaining?

Main paragraphs: A. Some necessary details: When and where did you buy this product, and what's wrong with this product. Why are you complaining?

Conclusion-Say what you want the reader to do.

Explain what you want the person reading this letter to do.

Complain about a product

Dear Mr Astor.

For ten years, we have always regarded your company as a supplier of our electrical products. Until recently, the quality of your products has been very good.

However, on May 4th, 2004, we received some radios of extremely poor quality. Many radios were damaged. We can't sell them to our customers.

I really hope that this kind of delivery will not happen again, and I hope that your suppliers in the future can provide high-quality products again. However, if we receive any defective products from you, we will have to find another supplier to provide products that meet our high standards. I believe you can provide us with products that meet our high standards. I believe you can give us a satisfactory explanation.

You are sincere.

/kloc-for 0/0 years, our company has always regarded your company as a supplier of my electrical appliance store. Until recently, the quality of your products has been good. However, some radios we received on May 4th, 2004 were of poor quality, and many radios were broken. We can't sell it to our customers. I really hope that this will not happen again, and I hope that the quality of the products you provide will be improved in the future. If we receive defective products again, we will have to find another supplier to provide products that meet our high standards. I believe you can give me a satisfactory answer. )

Dear Ms. Foster

I am writing this letter about the shirt I bought from your store on May 8, 2004. (Polite introduction-reasons for writing a complaint)

I recently washed this shirt with cold water. However, when I took the shirt out of the washing machine, it was deformed and no longer fit. (fact)

I called your store yesterday and talked to Mr. Fox, the head of the department. He was rather rude on the phone and told me that I couldn't get a replacement shirt because it was bought at a discount price. I have been a customer in Loyal for many years, and I have never complained before. Therefore, I am disappointed to be treated like this. (fact)

However, I will be very satisfied if you can help me change my shirt or refund my money. (Polite ending-say what you want the reader to do)

I look forward to your early reply. (Polite ending)

You are sincere.

Allen Bilton

I wrote about the shirt I bought in your store on May 8, 2004. I recently washed my shirt with cold water. However, when I took the shirt out of the washing machine, I found that the elasticity of the shirt had changed and was no longer suitable. I called your store yesterday and told your department head, Fox. Mr. Fox was very rude on the phone and told me that I couldn't change my shirt because I bought it on sale. I have been your loyal customer for many years, and I never complained before this happened. So I'm very disappointed in the way you treat me. I would be very happy if you could change my shirt or refund it. I look forward to your reply. )

Complain about some kind of mistake

dear sir or madam.

Regarding your invoice DH/600622 dated June 5, 2004, we must point out that you seem to have made a mistake. Your invoice said that the goods contained 3 00 bowls, and your delivery was only 300 bowls, but in fact we placed an order for 500 bowls.

We would appreciate it if you could investigate this matter as soon as possible and let us know your opinion.

You are sincere.

According to your loading list dated June 5, 2004 (No.DH/600622), we must point out that you may have made a mistake. There are 300 bowls in your loading list, and the goods you sent are also 300 bowls. But we actually ordered 500 bowls. We ask you to investigate this matter as soon as possible and let us know your suggestion. )

Complaint service

dear sir or madam.

I am writing this letter to express my dissatisfaction with the service I received when I stayed in your hotel during the holiday from May/KLOC-0 to May 5.

Although your hotel was rated as a five-star hotel, I found that my room was not cleaned every day, and my bed was made every five days. The food in this restaurant is equally disappointing. It is not only too expensive, but also of poor quality. Therefore, I have to eat in a local restaurant.

I believe you will take my complaint seriously and make every effort to improve the service in the future. I also very much hope that my bill can be discounted (with a receipt attached).

I look forward to hearing from you.

Yours faithfully

I am writing this letter to express my dissatisfaction with the service I received in your hotel during the holiday from May/KLOC-0 to May 5. Although your hotel is a five-star hotel, I find that you don't clean your room every day or make your bed every five days. The food in the restaurant in the hotel is just as bad. The food is not only expensive, but also of poor quality, so I have to eat in a local restaurant outside the hotel. I believe you will consider my complaint and try your best to improve the service in the future. I would appreciate it if you could single this for my last account (with a receipt attached). Give us your letter. )

Common platitudes in letters of complaint

-& gt； Explain the mistakes made or point out the problems politely.

I'm writing to complain. ...

I am writing to express my concern/dissatisfaction with ... ...

I want to express my disappointment in ... ...

We have received your (invoice/goods). ...

With regard to your invoice of ... I must point out. ...

According to ..., the correct number is. ....

When we inspected the goods, we found that 200 radios were missing. Your invoice says that the consignment includes radios, but in fact. ...

-& gt； What measures are required of the other party?

I will appreciate anything you can do to help me.

I believe you will take my complaint seriously.

However, if you can help me replace it or refund it, whichever is more convenient, I will be very satisfied.

We would appreciate it if you could investigate these things.

We would appreciate it if you could return the defective products to us.

We would appreciate it if you could replace the damaged goods before Tuesday.

-& gt； Looking forward to the other party's reply

I look forward to hearing from you as soon as possible.

I look forward to hearing from you as soon as possible.

I look forward to your early reply.

Common platitudes in letters of complaint

1. The letter of complaint means the simple present tense.

2. The middle paragraph uses the simple continuous tense and the simple past tense.

3. Use the future tense at the end of the paragraph.

4. People use the first person.