What does arrears of power outage mean?

If you are an electricity customer of Guangdong Power Grid Company and experience a power outage due to arrears,

1. Generally, you will receive a notice of arrears of power outage before the power outage, which will appear on the meter. There will be a seal; if it is confirmed that the power outage is due to arrears, you can pay the electricity bill in full and follow it through WeChat and bind the "China Southern Power Grid 95598" public platform, click on My Electricity > Recover the arrears > Follow the prompts to enter the attention content and mobile phone number , SMS verification code and click Submit to apply for a callback due to arrears.

If you apply through the above channels and need to bind the electricity user, you can enter "My Electricity" > "Personal Center" > click "+" or "Start" to make a reservation at the power supply company You can select any two of the mobile phone number, user number, ID number reserved by the power supply company, the last 6 digits of the withholding bank account, the last 6 digits of the business license number, the last 6 digits of the organization code, etc. for verification and binding.

"China Southern Power Grid Company's Power Supply Service Commitment" states that customers who have outstanding power outages will have their power restored within 12 hours after paying their electricity bills.

2. If you are a card-type prepaid energy meter user, please place the power purchase card on the power purchase card holder for about 60 seconds after completing the power purchase. When the power purchase balance shows that the recharge is successful, Or the voice prompts that the recharge is successful.

3. If the above situation does not apply, the power outage of a household may be caused by circuit failure behind the meter, switch tripping, etc. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. , if you don’t know how to operate it, it is recommended that you entrust a qualified construction unit to handle it.

We hope our answer will be helpful to you. If you have any questions, please call the 24-hour power supply service hotline 95598.