Why is there no sound on Samsung c5 mobile phone?

1. This may be because the option to turn off all sounds is set. Suggested Settings-My Device-

Auxiliary function

-Turn off all sounds and cancel.

tick (√)

2, set-sound-volume, try to turn up the volume.

3, if it is invalid, please back up the data in the phone (contact information,

Multimedia file

Wait a minute. ), restore the phone.

Factory setting

4, there is another way, you can restart the phone, sometimes the system will have some faults, just restart, but do not rule out individual circumstances.