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What should I do if Suning.com fails to deliver the goods after payment is successful? Someone who has had similar experience can answer me. I beg you to thank you.
1. If you no longer want to buy the product, you can directly choose to apply for a return; if you still want to buy it, you can call 4008198198 to complain to the official customer service.
2. If the payment is successful but the goods are not shipped, there are basically two possibilities. You can check the status in "My Orders" in the e-gou account.
(1) The product is shipped from an out-of-town warehouse, which basically delays the journey;
(2) If the delivery status is always displayed, it means it is out of stock. Status - This situation is called "negative selling" in Suning, that is, the inventory is out of stock, but it is sold first, and then Suning goes to the manufacturer to get the goods.
Extended information
"Lightning delivery" service commitment
1. Service definition:
Lightning delivery: refers to products other than China Except for statutory holidays in the place of shipment, the merchant will deliver the goods within 3 working days after the buyer pays (the payment time for online payment orders is subject to the time when the buyer's payment is successful recorded in the system).
1. If the goods are not shipped within the specified time limit, the merchant must pay 30% of the actual transaction amount of the product (excluding postage) to the buyer (the maximum amount shall not exceed RMB 500) as a breach of contract.
2. Activities and holidays are subject to corresponding rules.
2. Compensation conditions:
If any of the following circumstances occurs, you will be punished for delayed delivery:
1. Except for goods with a separately agreed delivery time In addition, the merchant fails to transmit the express waybill number of the buyer's purchased goods to the Suning Yuntai system within 3 working days after the buyer successfully places the order;
2. Customization, pre-sale and other special For goods with a separately agreed delivery time, the merchant actually fails to deliver the goods within the agreed time; for customization, pre-sale and other special circumstances, the delivery time is not agreed separately or the agreed delivery time is unclear, and the merchant does not deliver the goods after receiving the purchase The goods will be shipped within 3 working days after the home delivery request;
3. Wrong delivery: The goods purchased by the actual buyer are not shipped within 3 working days after payment, and delayed delivery is established. , support compensation;
4. Missed delivery: there is indeed a missed delivery, and the missed goods are not shipped within 3 working days after the order payment, delayed delivery is established, and compensation is supported; such as package products Negotiable discount compensation for partial missed shipments.
For example: if the buyer purchases two commodities A and B or multiple commodities of the same commodity, and the merchant only ships commodity A or some of the commodities within 3 working days, the delayed shipment will be considered. Cargo handling.
Reference: Suning.com Help Center-Suning International “Lightning Shipping” Service Commitment
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