The etiquette of online communication tools that people in the workplace should know.

Etiquette in the workplace

Etiquette in using online communication tools that people in the workplace should know

applies to WeChat, Nail and QQ

1. Send application information to customers

Don't apply directly by nicknames on network communication tools.

The correct way:

Hello, Director X, I'm Xx from Xx Company, please add me, thank you.

TIP: company short name+name

2. Send application information to leaders and colleagues

Similarly, don't apply directly with nicknames on network communication tools.

The correct way:

Chief X (xx) Hello, I'm XX from XX Department, please add me, thank you.

TIP: department abbreviation+name

3. After passing the application, you should learn to introduce yourself.

Generally, after the customer, leader or colleague passes the application, we can edit a message to introduce ourselves:

To the customer:

Hello, I'm Xx from Xx Company. You can call me about the XX project in the future.

To the leader (colleague):

Hello, Director X (xx), I'm XX from XX Department, and I'll ask your advice in the future.

4.? Remarks on modifying nicknames in workgroups

When you enter workgroups, you should modify the nicknames in the groups at the first time.

working group for external communication:

company abbreviation+name

working group for internal communication:

department abbreviation+name

5. Pay attention to the time of sending messages

If it is not an emergency or work demand, don't bombard customers or colleagues with messages in the middle of the night or during breaks.

6.? Reply to the notification information of the work group in time

In the face of the notification information, WeChat and QQ don't have the function of displaying what the other party has read, so generally, you should reply to the notification information on WeChat group or QQ group in time.