What if booking a high-speed rail ticket shows "identity is being verified"?

Passengers should register relevant information at 12306, and then bring the original valid ID card filled in at the time of registration to the station ticketing window or the railway ticket sales point for manual verification, and bring the last 4 digits of the mobile phone number of the registered account or the first 3 digits of the registered mailbox. As long as the train ticket is verified by the manual window when it is purchased online for the first time, the passenger's identity information will become "passed", and the train ticket can be purchased online normally in the future.

Frequently asked questions:

1, the problem of passengers buying tickets

Passengers can go to the railway ticket window (including railway station ticket window, automatic ticket vending machine and railway ticket sales point) to buy train tickets. In areas where telephone booking service has been opened, passengers can book tickets by telephone and pick them up at designated places in time. You can buy train tickets that have been sold through the internet, or you can log on to the website of China Railway Customer Service Center to register for tickets.

2. Identity documents that can be used when purchasing tickets for real-name registration system.

Valid identity documents include: resident identity cards, valid passports that can be used according to regulations, passes for Hong Kong and Macao residents to and from the mainland, passes for China people to and from Hong Kong and Macao, and mainland travel permit for taiwan residents. In order to improve the speed of ticket purchase, it is recommended to use the second-generation resident ID card to purchase tickets. Only one ticket can be purchased with a valid ID card, the same ride date and the same train number.

3. The method of purchasing tickets in real-name registration system.

When buying tickets for real-name registration system at the railway ticketing window, you must purchase tickets with the original or photocopy of the valid identity document of the passenger (except for children who ride for free and children with children tickets). When purchasing tickets on the 12306.cn website, you must accurately fill in the valid identity information of the passenger. Only one valid ID card can be used to buy a ticket for real-name registration system on the same ride date and train number (children can use the information of their peers' valid ID cards to buy children's tickets on 12306.cn website, without this restriction).