Why didn't you receive the notification message when the courier arrived?

The courier showed on the APP that it had arrived, probably at the collection point, and was cleaning up the receipt. After confirming the receipt, it will send you a text message or call you. Generally, when the goods arrive in the morning, you will receive a text message in the afternoon.

There is also the need to sign for express delivery without sending text messages. The collection point where you expect to deliver this item today is the nearest place to you. It should arrive the next day. If it hasn't arrived in the afternoon, call the courier collection point.

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Claim method for express delay

On May 1 day, 2065438, the national standard of express service series was officially implemented. According to the standard, even if the courier fails to arrive in the same city for 3 days and in a different place for 7 days, even if it is completely delayed, you can claim compensation from the courier company.

20 12 From May 28th, online shopping encountered difficulties in delivery, and the door-to-door delivery was not on time during holidays. If it is not delivered for more than 3 days, the maximum compensation for each express delivery is 10 yuan. Led by China Express Association, nine domestic express delivery companies signed a strategic cooperation agreement with Tmall, the largest e-commerce online shopping platform in China, to create a new standard of e-commerce socialized logistics.

On May 28th, 20 12, strategic agreements were signed, including domestic EMS, SF Express, Shentong, Tong Yuan, Zhongtong, Dayun, ZJS, Best Express and HNA Tian Tian, which basically covered the first-line logistics camp in China, and the express delivery business accounted for more than 90% of the whole domestic online shopping express market.

The agreement includes more than 5,000 inter-city lines "next day arrival" and nearly 4,000 "1 ~ 3 days limited arrival" services. If it is not delivered, the consumer shall be compensated for the courier fee of 5 ~ 10 yuan.

The delay compensation shall be exempted from this service fee (excluding additional expenses such as insured price). If the direct value loss of internal parts is caused by delay, compensation shall be made according to the loss or damage of express mail. In case of delay, loss or damage of express mail, consumers can complain to the courier company first. If the enterprise prevaricates and is not satisfied with the result, consumers can complain to the management department.