12320 is it useful to complain about the hospital?

Legal analysis: 12320 accepts complaints about medical disputes, and it is useful to call 12320 to complain about hospitals.

Legal basis: Notice of the Ministry of Health on Further Strengthening the Construction of Public Health Public Service Telephone 12320. Second, rational planning, and constantly strengthen the "12320" health hotline service system.

The construction of "12320" health hotline was designed by the Ministry of Health and implemented by the provincial health administrative department. Local health administrative departments should incorporate the construction of "12320" health hotline into the overall planning of public health system and health information construction, make overall plans, pay close attention to implementation, and gradually build a nationwide "12320" health hotline service system. Give full play to the technical support of information technology to the "12320" health hotline, and provide the public with convenient health policies and regulations, public health services, smoking cessation consultation, health science knowledge consultation and medical guidance by means of 12320 call center, SMS platform, official website and official Weibo. Accept complaints and reports of public health emergencies such as infectious diseases, food safety and occupational poisoning, carry out effective risk communication, form a three-dimensional service network of "12320" health hotline, and gradually realize the functions of real-time collection, transmission, inquiry and comprehensive analysis of relevant data such as consultation, complaint reporting, health public opinion monitoring and public opinion guidance. Integrate different existing health hotline numbers, build a unified "12320" health hotline service platform, improve the scale benefit of "12320" health hotline, and expand the social impact.

Provinces that have opened "12320" health hotline should further strengthen the construction of "12320" health hotline management institutions, sum up work experience, constantly explore and develop new service means, and improve service functions. Provinces that have not yet opened the "12320" health hotline should clarify the management organization of the "12320" health hotline as soon as possible, strengthen the preparations for the "12320" health hotline in all provinces (autonomous regions and municipalities), and strive to open the "12320" health hotline before the end of April 2065.