How long does it take for after-sales maintenance in JD.COM? COM？

After-sales maintenance in JD.COM takes 15 to 30 working days.

Any platform has after-sales service, and so does JD.COM, so as to give buyers a better shopping experience. In order to ensure the timeliness of merchants' perception of customers' demand for expediting, JD.COM has launched a one-click after-sales function, and the after-sales information of customers' expediting will pass through the drum workbench and the merchant background.

The time limit for the customer to click the button at the front desk to urge the button to display is between 9-2 1, and the button is not displayed during non-working hours at night. The logic of button hiding is that a service order can only be pushed once in a link, and the button will be hidden after the customer pushes it, and the JD.COM customer will arrive with one click after pushing it.

Matters needing attention in sending goods for repair

Ensure that the equipment to be repaired is consistent with the equipment to be repaired. After contacting the maintenance engineer, send the settings to the maintenance center, package them and mail them to us. This is very important. Try to send it by SF Express or Jingdong Express, and other express delivery is also acceptable. The freight is borne by default, and accessories such as cables, lifting lugs and baffles are not sent to the maintenance center with the host. The repair center does not guarantee the safe return of accessories.

The products sent for repair are still under warranty. If the warranty seal of the product is damaged or removed artificially, the warranty terms will no longer apply. The maintenance user shall bear the freight for returning the faulty products to the maintenance center, and Ruijie shall bear the freight for returning the repaired parts to the maintenance user.