Seeking hospital standard patient return visit system

Patient return visit system I. purpose of return visit

Guide the changes of discharged patients' condition and matters needing attention in prognosis, and reflect the humanistic care of the hospital. Strengthen communication with patients, understand patients' needs and give reasonable suggestions to hospitals. To understand the working conditions of medical staff and service personnel in window departments during patients' hospitalization.

Second, pay a return visit to customers.

The clients of the follow-up visit include all patients who come to the hospital for treatment, oral examination, consultation and future consultation, mainly outpatients and inpatients.

Third, the way of return visit

1, if you have a contact number, try to call back, of which the mobile phone number is the best;

2, network return visit: mainly QQ, you can also pay a return visit by email;

3. Return visit by letter: For those who have no telephone number and network contact information, you can use a return visit by letter.

Fourth, the opportunity to pay a return visit

According to the follow-up time, illness, consultation content and other regulations.

Five, the process of return visit

(1) Patients who return for a visit make an appointment for a return visit.

1. The customer service center collects information (time, content and last treatment) of patients who need to be followed up the next day from each doctor at 4: 30 every afternoon.

2. Before coming off work, make a telephone appointment for the patients who need a follow-up visit the next day, determine the specific time for the follow-up visit and the doctor's time, and inform the doctor of the appointment.

(2) disease return visit

1. The customer service center should register the first visit of each patient in detail every day.

2. When evaluating the treatment effect of the day, the doctor must pay a return visit to the patient within seven days after the treatment (the return visit must be carried out before the return visit), understand the patient's situation after treatment, and put forward corresponding oral orders. The return visit should be filed in the customer service center and recorded by telephone.

(3) patient satisfaction return visit

1. After the patient's treatment, the doctor should notify the customer service center to register.

2. The customer service center must pay a comprehensive satisfaction visit to the patients within one week after the doctor tells them that the treatment is over.

3. The content of the return visit: whether you are satisfied with the doctor's service, the hospital environment, the attitude of toll collectors, the service attitude of medical technology departments, the service attitude of nursing staff and the service of guiding personnel, and put forward corresponding rectification suggestions to the hospital.