Insurance regulatory commission claims return visit

Notice on Promulgating Insurance Claims (Payment) Procedures to Further Improve Claims Service

Notice on further improving the quality of compulsory insurance claims service

Notice on Issuing the Work Plan of China Insurance Regulatory Commission on Further Regulating the Order of Property Insurance Market

Work Plan of China Insurance Regulatory Commission on Further Standardizing the Order of Property Insurance Market

Notice on Strengthening the Management of Compulsory Insurance

Notice on strengthening the construction of credit system and improving the quality of auto insurance claims service

Notice on Promulgating Insurance Claims (Payment) Procedures to Further Improve Claims Service

China Insurance Regulatory Commission [2008]No. 100

All insurance regulatory bureaus and insurance companies:

In order to facilitate customers to claim and apply for insurance benefits, focus on solving the problems existing in claims (payment) service and earnestly safeguard the legitimate rights and interests of insurance consumers, I will decide to establish an open system of insurance claims (payment) procedures. The relevant issues are hereby notified as follows:

1. Each insurance company shall publish it on the company's external website, publicizing the specific process of claim (compensation) service, list of required materials, contact telephone number, etc. In a prominent position in all business outlets (including agency outlets), it is convenient for insurance consumers to understand relevant service standards and specific processes.

Two, the insurance company for customers to handle claims (insurance) procedures, should be a one-time written notice of the required materials to customers, and according to different types of cases to clear the time limit for payment. Because of the actual situation can not be informed at one time, or can not be settled within the promised period, the insurance institution shall promptly explain and explain to the insurance consumers.

Three, the insurance companies should be combined with the actual situation of claims (payment) services, in line with the people-oriented principle, on the basis of standardizing claims (payment) services, actively improve services, try to simplify claims (payment) procedures and required materials, formulate relevant service commitments and publish them in a timely manner.

Four, the insurance companies to publish claims (payment) service complaints telephone or contact information, regularly analyze the complaints of insurance consumers, timely improve the problems existing in the process of claims (payment) service, to ensure that all kinds of complaints of insurance consumers are properly handled in a timely manner.

Five, the insurance companies should establish and improve the claim (payment) service supervision and management mechanism, establish and improve the claim (payment) service quality return visit system, increase the assessment of claim (payment) timeliness, payment quality, complaint handling effect, and effectively improve the satisfaction of insurance consumers.

Six, all insurance companies should establish and improve the claim (payment) service responsibility system, from the head office to the municipal branch should designate an executive as the claim service responsibility, and designate a department as the claim (payment) service responsibility department, the main person in charge of this department is the claim (payment) service contact.

Seven, the insurance companies should be on February 25th, 2008 +65438 respectively to the China Insurance Regulatory Commission and the Insurance Regulatory Bureau reported the company claims (payment) service person in charge, responsible departments and contact information (see Annex for the specific format); Before June 5438+1October 3 1 2009, the specific process, list of required materials, contact number and complaint number of claim (compensation) service will be published on the company's website, and reported to the China Insurance Regulatory Commission and the insurance regulatory bureaus. The above materials will be publicized at all business outlets (including agency outlets) before February 25, 2009. All insurance institutions that change the person in charge of claims service, contact person and telephone number, and adjust claims (compensation) procedures and required materials shall report to the China Insurance Regulatory Commission and the relevant insurance regulatory bureaus within 7 working days, and announce them to the public in a timely manner.

Eight, the insurance regulatory bureau to strengthen supervision, the claims (compensation) service as the key content of daily supervision, supervision and inspection, the outstanding problems reflected by insurance consumers, take regulatory measures to carry out special treatment, to harm the interests of insurance consumers should be dealt with severely according to law.

All insurance regulatory bureaus and insurance companies, if there are any problems in the implementation process, please report them to our meeting in time.

Contact Department: Insurance Consumer Rights Protection Department of Inspection Bureau.

Contact: Wang Zhu Zhan Liu

Tel: 0 10-66288669, 66286029

Notice on Further Improving the Quality of Compulsory Traffic Insurance Claims Service 1 1 month14th, 2008

China Insurance Regulatory Commission [2008] No.80

Chinese-funded property insurance companies, insurance regulatory bureaus and insurance association of china:

In order to further strengthen the management of compulsory insurance business, improve the service quality of compulsory insurance and protect the legitimate rights and interests of the insured and traffic accident victims, the relevant issues are hereby notified as follows:

First, all insurance companies engaged in compulsory insurance business (hereinafter referred to as insurance companies) should take effective measures to further simplify claims procedures and processes, shorten the closing cycle, improve the advance payment mechanism for rescue expenses, and continuously improve the quality of compulsory insurance claims service.

Two, insurance companies must strictly implement the provisions of compulsory insurance and other insurance business management, separate accounting. Compulsory insurance cases should be filed, recorded and closed separately from other insurance businesses. Accidents within the scope of compulsory insurance liability must be paid in time within the time limit prescribed by laws and regulations. The compensation of compulsory insurance shall not be affected if the parties (insured) or the victims of road traffic accidents dispute the above compensation part of compulsory insurance.

Three, all insurance companies must strictly implement the "Code of Practice for Compulsory Traffic Insurance Claims (2008 Edition)". We will implement the Advance Compensation Mechanism for Serious Personal Injury Cases Caused by Traffic Accidents, the Provisions on Compensation Handling for Direct Payment of Compensation to Traffic Accident Victims, and the Simple Handling Mechanism for Irresponsible Property Compensation in Traffic Accidents, so as to shorten the compensation period, solve the urgent needs of traffic accident victims and promote social harmony.

Four, the China Insurance Association should organize all insurance companies to further unify and standardize the industry standards of the company's compulsory insurance claims service, and implement simplified and innovative claims mechanism such as "self-compensation for property losses caused by compulsory insurance".

Five, the insurance regulatory bureau should attach great importance to the compulsory insurance claims service complaints, timely solve all kinds of contradictions and disputes, strengthen the study of the community, timely answer all kinds of doubts. Give timely warnings to branches and relevant responsible persons with poor service quality and many complaints from letters and visits, and severely investigate and punish illegal institutions and personnel such as malicious delay and unwillingness to compensate.

Press release issued on 23 September 2008

Notice on Issuing the Work Plan of China Insurance Regulatory Commission on Further Regulating the Order of Property Insurance Market

China Insurance Regulatory Commission [2008] No.70

All insurance regulatory bureaus and property insurance companies:

In order to conscientiously implement the spirit of the national insurance supervision work conference, focus on standardizing the order of the property insurance market, focus on preventing and defusing risks, effectively protect the legitimate rights and interests of insurance consumers, create a fair, standardized and orderly competition insurance market, and promote the sound and rapid development of the property insurance industry. The CIRC studied and formulated the Work Plan of China Insurance Regulatory Commission on Further Regulating the Order of Property Insurance Market. It is hereby printed and distributed to you, please earnestly implement it by all units.

This notice shall be implemented as of the date of issuance.

Press release issued on 29 August 2008

Work Plan of China Insurance Regulatory Commission on Further Standardizing the Order of Property Insurance Market

In recent years, especially since the 16th National Congress of the Communist Party of China, the national property insurance market has developed rapidly, the business scale has expanded rapidly, the ability to prevent risks has been gradually enhanced, and the insurance coverage has been continuously expanded, thus playing a better role in serving the overall economic and social development. However, in the process of the rapid development of the property insurance market, the problem of illegal market operation is still outstanding, which not only destroys the market order, damages the reputation and image of the industry, but also destroys insurance resources, increases the business risk of the industry, and even damages the legitimate interests of the insured. Therefore, the property insurance industry should attach great importance to the standardized development, thoroughly implement the spirit of the national insurance regulatory work conference, and Qi Xin should work together to solve outstanding market problems.

I. Work objectives

Guided by the spirit of the National Insurance Regulatory Work Conference, focusing on solving outstanding problems in the market, the company's internal control and supervision and investigation were strengthened. After a period of rectification, a good situation of standardized and orderly operation and fair and reasonable competition in the property insurance market was formed. Before the end of this year, strive to achieve a significant improvement in the order of the property insurance market:

(1) The internal control of insurance companies has been significantly improved, and the problem of untrue business financial basic data existing in the company's operation has been effectively curbed.

(2) Insurance companies have declared different terms and rates, and the behavior of not declaring changes to terms and rates or reducing rates in disguised form through various means has basically been solved.

(3) Establish and improve the standard claims service standards and claims process, and the complaints of insurance consumers about malicious delay, unwillingness to pay and unreasonable refusal to pay for insurance companies have dropped significantly.

Second, the key content

At present, we should focus on the following points to standardize the property insurance market order:

(1) Ensure the authenticity and credibility of the basic financial data of the company's business.

1. Ensure that the premium income is recorded truthfully and completely. In strict accordance with the new accounting standards and the principle of confirming premium income, the premium income will be fully and truly reflected in the premium income account. It is strictly prohibited to falsely hang premiums receivable, falsely approve refunds, tear up bills, pay bills with negative and positive documents, record net premiums, and leave the system and off-balance sheet accounts.

2. Ensure the authenticity of compensation cases and compensation. It is strictly prohibited to deliberately fabricate insurance accidents that have never happened to make false claims, deliberately expand the scope of insurance accidents and inflated the amount of compensation, include expenses unrelated to compensation cases in compensation cases, collude with auto repair shops and other units to defraud compensation and other illegal acts. Standardize the provision, use and management of claims fees to ensure the authenticity and integrity of claims data.

3. Ensure that all operating costs of the company are collected according to the facts. Strictly implement the laws and regulations related to finance and accounting, and strictly prohibit all kinds of operating and management expenses according to the facts. It is strictly forbidden to illegally collect funds to pay intermediary fees or use them for other purposes by reimbursing false travel expenses, vehicle and vessel use fees, conference fees and business entertainment fees. The agency fee must be paid in full and truthfully, and the fee shall not be falsely reported for any reason. It is not allowed to reimburse any expenses for other units and individuals outside the unit to expand operating costs.

4. Ensure that all liability reserves are accrued according to laws and regulations. Strict implementation of non-life insurance reserve management measures, accurate and true provision of various liability reserves, it is strictly prohibited to arbitrarily select development factors and the final payout ratio hypothesis and other means to make provision in violation of regulations, resulting in untrue operating performance.

General managers or responsible persons of companies at all levels are fully responsible for the authenticity of business and financial data of the companies under their jurisdiction.

(two) strictly implement the terms and rates reported to the insurance regulatory authorities for approval or filing.

Strictly implement the relevant provisions of property insurance clauses and rate management, and perform the procedures for examination and approval of clauses and rates according to law. It is forbidden for insurance institutions to quote different terms and rates. Branches of the company shall not arbitrarily expand or reduce the insurance liability for various reasons, and shall not arbitrarily change the terms and rates reported by the head office, engage in vicious price competition, disrupt the market order or damage the interests of the insured. If you need to modify or change the terms and rates, you must go through the examination and approval or filing procedures according to law.

(C) to solve the problem of difficult claims

An insurance company shall perform its obligations under the insurance contract according to law, and it is strictly prohibited to maliciously delay compensation, cherish compensation, unreasonably refuse compensation and other acts that harm the legitimate rights and interests of insurance consumers. It is necessary to establish and improve the system claims service standard, standardize the claims process, improve the quality of claims service, establish a rapid claims mechanism, and effectively improve the limitation of claims.

(4) Ensure the implementation of the company's main internal control system.

Establish and improve the corporate governance structure, scientifically formulate the company's development strategy and decision-making mechanism, and improve and strictly implement the core internal control systems such as premium fund management, underwriting and compensation management, valuable document management, cost management, seal management and branch management. Strengthen centralized data management and control, the claim receiving system and the document system should be fully connected with the core business system, and the business, financial and reinsurance data should be integrated in real time, seamlessly linked and interacted. Make full use of information technology to improve the execution of internal control. At present, there is no company whose head office centrally manages data, so it is necessary to make a plan, define the time limit and realize it as soon as possible.

Third, the main measures

(1) Resolutely intensify inspection and punishment, and severely investigate and punish market violations according to law.

1. If the premium income is seriously untrue through various means, administrative penalties shall be imposed according to law, such as stopping accepting new business for at least 6 months, ordering the replacement of the directly responsible senior management personnel and fines. If the circumstances are serious, the insurance business license shall be revoked.

2, making false compensation cases or deliberately expanding compensation for other purposes, suspected of a crime, transferred to judicial organs. If it does not constitute a crime, it shall be punished in accordance with the provisions of the preceding paragraph. Deliberately delaying compensation, underpaying compensation and unreasonably refusing compensation shall be handled in strict accordance with the regulations.

3, private coffers, suspected of committing a crime, handed over to judicial organs. If it does not constitute a crime, it shall be punished according to the act of providing false reports and statements.

4. Those who use various means to falsify the amount of management fees is relatively large, should be given to stop accepting new business for at least 6 months, be ordered to replace the directly responsible person in charge and be fined according to law, and if the circumstances are serious, the insurance business license shall be revoked.

5. Those who engage in vicious price competition for the terms and rates that have not been submitted for approval and filing shall be ordered to replace the directly responsible personnel, and shall be investigated for the control responsibility of the higher level and even the Head Office.

6. Administrative penalties such as fines or restrictions on business scope, stopping accepting new business, and ordering the replacement of the directly responsible senior management personnel are imposed on those who fail to withdraw various responsibility reserves according to regulations. If the circumstances are serious, the insurance business license shall be revoked.

7. Those who violate the relevant laws and regulations on compulsory insurance by operating compulsory insurance companies will be severely punished according to law.

(2) Strengthen information disclosure. It is necessary to disclose to the public in a timely manner the administrative punishment of the company for violating laws and regulations, and strengthen social supervision and restraint.

(3) Strengthen solvency supervision. For companies whose solvency adequacy ratio is not up to standard, the CIRC shall take measures such as restricting the establishment of branches, business scope, executive compensation, paying dividends to shareholders, increasing reinsurance, increasing registered capital, etc., and urge the company to reduce the speed and scale of business development, improve business quality and efficiency, and enhance its risk prevention ability. For companies whose solvency adequacy ratio is at the critical point, China Insurance Regulatory Commission should make timely risk warning through dynamic supervision.

(4) Establish inquiry and supervision over the Head Office. If the head office's development strategy is inconsistent with the company's strength, the company's market development incentive mechanism is inconsistent with the market, the company's core internal control management is weak, the control means are weak, and the management is extensive, the Property & Casualty Department of the CIRC will send supervision tips to the head office, hold supervision talks with the main person in charge of the head office, list the company as a key supervision company, and take corresponding supervision measures.

(5) Establish a notification system with major shareholders, independent directors and supervisors of the company. The CIRC will inform the company's major shareholders, independent directors and supervisors of the company's violations of laws and regulations and penalties every quarter, and give full play to the supervisory and binding role of shareholders, independent directors and supervisors.

(six) the establishment of insurance institutions and employees bad record information sharing mechanism. Establish archives of bad records of senior executives, legal persons, actuaries and other important personnel in the national property insurance industry, timely publish information of institutions and personnel punished for illegal acts, and strictly prohibit personnel with bad records from serving in different places.

Fourth, the working principle

(a) adhere to the principle of strict and quick investigation according to law, and increase the cost of illegal operation.

(2) adhere to the principle of insurance and supervision linkage, unified national action, unified standards and coordination.

(3) Adhere to the principle of investigating and handling illegal acts and inquiries of insurance branches or investigating the relevant responsibilities of the head office.

(four) adhere to the principle of combining dredging and blocking. Except for the compulsory insurance premium not exceeding 4%, other commercial insurance premium standards are controlled by the company, but they should be collected according to the facts and paid taxes according to law. At the same time, insurance companies are encouraged to carry out reforms and innovations in terms of institutional mechanisms and sales channels in accordance with the law to prevent violations from occurring at the source.

(5) Adhere to the principle of combining key inspections by regulatory authorities with self-examination and self-correction by the company. All insurance regulatory bureaus should focus on the inspection of illegal acts in the operation of insurance companies after August 3, 2008. All insurance companies should seriously carry out self-examination and self-correction of illegal operations before August 3, 20081. The period of self-examination and self-correction is from 2008 1 October1to August 3, 20081. It is necessary to report the details of self-examination and self-correction to the local insurance regulatory bureau at the provincial level. The comprehensive system of the head office shall be reported to the Property Insurance Supervision Department of the CIRC before October 30, 2008. Those who fail to seriously carry out self-examination and self-correction and violate laws and regulations after August 3, 2008, will be severely dealt with according to the law and regulations.

(six) adhere to the principle of supervision and investigation, strengthen industry self-discipline. National and local insurance industry associations should actively communicate and coordinate member companies, strengthen self-discipline in the industry and standardize market behavior while vigorously strengthening the investigation and punishment of illegal acts. Actively explore effective self-discipline measures.

(seven) to implement stricter investigation and supervision principles for compulsory insurance and agricultural insurance with policy support.

Verb (abbreviation for verb) job requirements

Standardizing the market order of property insurance, severely cracking down on illegal business practices, and establishing a fair, standardized and orderly competition property insurance market are extremely urgent and important tasks for the current property insurance industry, which requires the cooperation of insurance regulatory authorities, insurance companies and insurance industry associations for comprehensive management.

(1) All insurance companies should attach great importance to it and conscientiously implement the work of regulating the order of the property insurance market as required.

1, strengthen leadership and implement responsibilities. The main person in charge of each company takes overall responsibility, and designates relevant management departments and responsible persons to be responsible for the organization, implementation, supervision and implementation of this work. Each head office shall designate one or two contact persons to formulate and implement the accountability system.

2. Make a self-examination and self-correction work plan and make careful arrangements. According to the requirements and the company's actual situation, each company should formulate a feasible self-inspection and rectification plan, make careful arrangements, and pay close attention to implementation, so as to ensure that the self-inspection and rectification work is implemented and that the company will operate in compliance with the law after August 3, 2008.

3. Establish a scientific management concept, strengthen the implementation of internal control, and establish a long-term preventive mechanism. The head office should effectively change the one-sided pursuit of speed, scale and market share, establish a scientific incentive and restraint assessment mechanism, and strengthen the legal awareness and interests of senior executives and employees at all levels. Improve financial management and actively promote comprehensive budget management. Strengthen internal audit, and effectively solve the problems such as imperfect internal control system, non-implementation, and gradual decline in internal control execution. At the same time, actively take measures such as "paying at sight" to prevent untrue data and illegal business practices from the system and source.

(two) the insurance regulatory authorities should seriously organize and strictly supervise, and earnestly do a good job in standardizing the order of the property insurance market.

1, firmly establish the concept of scientific supervision, and adhere to legal supervision, scientific supervision and effective supervision. The fundamental purpose of supervision is to safeguard the interests of insurance consumers. It is our duty to regulate the market, guard against risks and promote the sound and rapid development of the industry. We should do a good job in standardizing the order of the property insurance market with a strong sense of professionalism, responsibility, scientific and effective methods and the spirit of being good at management.

2. Make overall plans and highlight key points. Standardizing the market order of property insurance is not only an important supervision task at present, but also a long-term and regular work. All insurance regulatory bureaus shall formulate detailed rules for implementation, integrate regulatory power, and increase the scope and intensity of investigation. Focus on and severely investigate and deal with illegal acts that occurred after August 3, 20081. We should urge the company to check and correct the problem before this. If there is a report, as long as it is within the retrospective period of administrative punishment, it will be investigated and dealt with in accordance with the regulations.

3, the implementation of the responsibility, the responsibility to defend the soil. Standardizing the order of the insurance market is a key task deployed by the national insurance supervision work conference. All insurance regulatory bureaus, organs and relevant departments should implement their responsibilities and strictly supervise market violations in accordance with the scope of their duties. Ensure that the insurance market within the scope of management is standardized and orderly. If the investigation is ineffective and the market continues to be chaotic, the relevant responsible persons should be held accountable.

4. Establish an up-and-down linkage mechanism to form a joint force of supervision and improve the efficiency of supervision. All insurance regulatory bureaus, while seriously investigating and punishing the illegal acts of branches of insurance companies according to law, deeply analyze the problems existing in the internal control mechanism, institutional mechanism and control means of the company in view of the problems found in the inspection, and report the relevant situation to the property insurance supervision department of the China Insurance Regulatory Commission in time, and the property insurance department will ask the head office. The CIRC will further strengthen solvency supervision, and use the reverse mechanism of solvency supervision to urge companies to strengthen internal control and operate according to law.

5. Maintain the continuity of work. It is necessary to organically combine the work of further standardizing the market order with the supervision work deployed at the beginning of the year, highlight key points, make overall plans, complement each other and coordinate with each other. Problems encountered in the rectification and standardization work shall be reported to the Property Insurance Department of the CIRC in a timely manner.

6. It is necessary to innovate the ideas and methods of supervision, pay attention to the combination of education, system and punishment, unblock the combination, treat both the symptoms and the root causes, effectively curb the outstanding problems in the property insurance market, and strive to achieve a significant improvement in the order of the national property insurance market before the end of this year. Notice on Strengthening the Management of Compulsory Insurance

Order No.2 [2008] of China Insurance Regulatory Commission

Chinese-funded property insurance companies, insurance regulatory bureaus and insurance association of china:

In order to further improve the operation level of compulsory motor vehicle traffic accident liability insurance (hereinafter referred to as compulsory traffic insurance), strengthen the business management of compulsory traffic insurance, improve the service quality of compulsory traffic insurance, strengthen the accounting and information disclosure system of compulsory traffic insurance, and protect the legitimate rights and interests of the insured and traffic accident victims, the relevant issues are hereby notified as follows:

The first is to improve the service model of paying compulsory insurance claims.

(1) All insurance companies engaged in compulsory insurance business (hereinafter referred to as insurance companies) must take effective measures to simplify claims procedures and processes, shorten the closing period, improve the advance mechanism of rescue expenses, and continuously improve the quality of compulsory insurance claims service.

(II) The China Insurance Association shall organize all insurance companies to revise the Code of Practice for Compulsory Traffic Insurance Claims in a timely manner, standardize the industry standards of insurance and claims services of all companies, and comprehensively implement the simplified handling mechanism for compulsory traffic insurance claims without liability nationwide from February 2008 1.

(three) areas that have implemented the rapid handling mechanism for road traffic accidents should sum up local effective practices and beneficial experiences in a timely manner, and gradually improve the operation mechanism and operational practice process to make them play a better role.

Two, strengthen the accounting management of compulsory insurance.

Insurance companies should strictly follow the requirements of relevant laws and regulations and follow the principle of "timeliness, accuracy, fairness and transparency" to establish and improve the financial accounting, external audit and information disclosure system of compulsory insurance. Improve internal control, improve business processes, implement post responsibility system, improve the operation level of information systems, strengthen professional training of financial personnel, and gradually form a long-term mechanism for accounting management to ensure that all accounting requirements for compulsory insurance business are implemented.

Third, increase the cost control of compulsory insurance.

(a) the insurance companies should take measures to increase the control of the various costs of compulsory insurance, reduce the level of compulsory insurance expense rate, effectively reduce the overall cost level of compulsory insurance, and reduce the burden on policyholders.

(2) Companies whose insurance premium rate is higher than the industry average must make a detailed analysis and verification of the insurance premium, formulate a strict budget and take effective measures to control the insurance premium.

Fourth, we should improve the information disclosure method of compulsory insurance.

(1) All insurance companies shall, in accordance with the provisions of laws and regulations, employ an accounting firm with high professional level and strong social credibility to conduct independent third-party audit of the compulsory insurance business.

(2) Since fiscal year 2008, all insurance companies shall employ certified public accountants to audit the compulsory insurance business every year; And before April 30th of each year, submit the special financial report on compulsory insurance audited by certified public accountants in the previous year in quadruplicate to the China Insurance Regulatory Commission, and submit the electronic version of the report at the same time.

(3) If China CIRC does not raise any objection within ten working days after receiving the special financial report on compulsory insurance submitted by insurance companies, all insurance companies shall disclose the summary of the special financial report on compulsory insurance through the information disclosure media designated by China CIRC within five working days, and at the same time disclose the full text of the special financial report through the company's website to accept social supervision.

(four) the insurance company should gradually refine the "detailed list of business expenses of compulsory insurance" in the special financial report of compulsory insurance, and explain the expenses in the notes to the report.

Five, do a good job of switching between old and new compulsory insurance.

(1) The Compulsory Insurance Liability Limit and Rate Scheme (2008 Edition) will be implemented at 0: 00 on February 1 2008. For the compulsory insurance policy whose insurance period did not end at 0: 00 on February 1 2008, if a road traffic accident occurred after 0: 00 on February 1 2008, it shall be implemented according to the new liability limit; If a road traffic accident occurred before 0: 00 on February 1 2008, it shall still be implemented according to the original liability limit.

(2) Companies should do a good job in system connection and policy printing to ensure that the new liability limit and rate scheme for compulsory insurance is implemented on time.

(3) At present, the compulsory insurance policies of various insurance companies can be used until March 3, 20081day at the latest. However, it should be marked in the special agreement column of the policy: "The insurer shall bear the insurance liability according to the Compulsory Insurance Liability Limit (2008 Edition) promulgated by the China Insurance Regulatory Commission" and other similar words.

Six, strengthen the supervision of the important links of compulsory insurance.

(1) All insurance regulatory bureaus shall list the branches with higher compulsory insurance premium rates within their respective jurisdictions as key inspection targets. The branches of insurance companies that have been verified to have "false expenses" should be dealt with severely in a timely manner according to law.

(II) The insurance regulatory bureaus shall strengthen the inspection of the authenticity of the compulsory insurance data of the branches of insurance companies within their jurisdiction, focusing on the inspection of the premium income of compulsory insurance and the confirmation of claims, the assessment of outstanding claims losses, the identification of exclusive expenses, and the sharing of the same expenses, so as to comprehensively and accurately reflect the operating results.

(3) All insurance regulatory bureaus and insurance companies should attach great importance to complaints about compulsory insurance claims service, solve all kinds of contradictions and disputes in a timely manner, strengthen research on the situation reflected by all sectors of society, and answer all kinds of doubts in a timely manner. Give timely warnings to branches and relevant responsible persons with poor service quality and many complaints, and severely investigate and punish illegal institutions and personnel according to law.

(4) All insurance regulatory bureaus should intensify investigation and punishment, and take serious measures such as "ordering to stop accepting new business of compulsory insurance", "ordering to replace the person in charge" and "revoking the license for operating insurance business" for branches of insurance companies with serious violations of laws and regulations.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.