What do you think of the fact that the courier doesn't deliver the goods to your door?

First of all, we should face up to a problem. Now it is normal for the courier to put the courier directly in the postal or courier cabinet instead of delivering the goods to the door. This also bothers the courier not to wash the floor, and he must stand at attention when he admits his mistake. Of course, according to the actual situation of the express delivery market at present, we will also analyze why there are no post stations and express cabinets for home delivery.

Let's analyze in depth why there is a post station, a product that got 99% bad reviews in Zhihu.

It started at 1979, and an old man drew a circle by the South China Sea ... (Sorry, wrong, try again! )

Let's talk about 13 "Zhang CPPCC member: let the" last mile "logistics flow smoothly". Zhang, the chairman of Suning Group Co., Ltd., is attending the two sessions of the National People's Congress, actively participating in the discussion of state affairs and making suggestions. This time, in his proposal, he once again made suggestions on the logistics industry that he has long been concerned about: unblocking the "last mile" logistics and ensuring people's livelihood with high quality and low price. In the same year, Cainiao.com was established on May 28th, 20th13rd. In addition to Alibaba, Intime and Fosun, its shareholders include Fuchun Investment, SF Express and Santong Yida (Shentong, Tong Yuan, Zhongtong and Dayun). As early as 2065438+September 2002, China Post Express launched the "Express Easy" intelligent express cabinet, which created a new field of express cabinets.

We can see that both the express cabinet and the post station appear to solve the problem from the last mile to the last hundred meters. At this time, you may have questions, can't the express delivery mode be used before 20 13? Why is the previous express delivery mode difficult to deliver?

Things can be traced back to 20 13 years ago. At that time, the express delivery process on the market was like this: distribution warehouse-express primary site-express secondary site-courier, and the problem appeared in the express secondary site-courier. Because of the time limit for parcels to arrive at outlets, it is normal for many express parcels to arrive at outlets at 8-9 am, and then the parcels need to be sorted and sorted according to the area in which the courier is responsible. So a courier can go out at 9: 00-10, which is a relatively fast pace.

But time is limited every day, and it takes time for everything to be delivered to your door. If the delivery time of an express parcel is three minutes, the courier can only deliver about 150 parcels a day in the case of door-to-door delivery. The three-minute delivery time is relatively smooth. Some recipients may not be at home and need a second delivery, while others may have to wait 5- 10 minutes. Without considering the receipt (knowing that receipt is the main source of courier's income), according to the delivery fee of 0.8 yuan-1 yuan per package, a courier can only get about 4500-5000 yuan a month. You know, in the express delivery industry, there is no such thing as "five insurances and one gold", and the salary is what you send and receive, without any other benefits. For reference, how does the courier deliver the parcel without a post station and a courier cabinet:

I want to know, what kind of "Jianghu" was domestic express delivery before the rookie was born?

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When the boss of the site can't make money and the income paid by the courier is not proportional, it leads to a vicious circle of the whole express delivery industry. In order to seize the market, courier companies try their best to reduce the cost of receiving goods (spare parts are not among them, and the price of spare parts has hardly fluctuated and has remained at a normal level, so receiving goods is the main source of income for couriers).

The batch delivery price of 20 19 special areas is only over one yuan. You should know that there are first-class sites and second-class sites in the middle of the delivery fee that the courier gets, and each site must make money. So the delivery fee for the courier is not much. In addition, the threshold of courier is extremely low, and the flow of personnel is very large. In fact, until now, I often see the news that the boss of XX express first-class outlets is running away. You know, investing in a first-class express delivery network requires hundreds of thousands or even millions of investments.

The news that the network boss ran away was a dime a dozen in the early years. The influencing factors leading to the postal administration taking over are: "Shanghai 16 X Tong boss ran away" and "Nanjing 15 X Tong boss ran away". Say so much just to illustrate the fact that the last mile of express delivery is difficult. Of course, consumers don't have to understand the difficulties of couriers and express outlets. After all, the temporary express list is also clear, and it is the legitimate interest of the recipient to deliver the express parcel to the door. But you can't say you don't care. This thing doesn't exist objectively.

The above has roughly talked about the market environment in which express cabinets and post stations were born. Let's talk about the conflict between the express cabinet and the post office and the recipient.

The original intention of developing express cabinets and post stations was only to facilitate people who are not at home to get express delivery in time, which can greatly improve the delivery speed of couriers and protect recipients more safely. It is to add an option on the premise of door-to-door delivery to help people who are not at home safely store express delivery. When all express cabinets and post stations receive express delivery, the terms of service stipulate that the courier needs to obtain the consent of the recipient when placing express parcels in the express cabinets and post stations. In other words, if every courier strictly abides by the relevant terms of service, there will be no courier who needs to be delivered to the door without knowing it.

Now the second question arises. As I said before, the income of the site is too low, and the courier's income and expenditure are not proportional, so it is difficult to send one. Now it seems that when the express cabinet and the post station were launched in a large area, both the site and the courier tasted the sweetness brought by the implementation of the "solving the last mile" project. How long does it take to put a courier in the courier cabinet? It only takes a skilled person about 10 seconds to deliver a package. And how long will it take to put a hundred couriers in the post office? The answer is only 30 seconds. In such an efficient "dispatch" situation, more and more couriers choose to ignore the terms and directly put the express delivery in their respective regions in the express cabinet or post station. This will give you more time to receive the goods.

You know, if all 100 couriers are put in the post station, the cost paid by the courier is 50 yuan -60 yuan, and a delivery courier over 2kg can get the commission from 8 yuan-10 yuan. The time saved can receive more emails. In this way, the courier will create more income for the secondary site. In this way, secondary sites and couriers can get more income, but quite a few people can't enjoy the "home delivery" service.

The express cabinet itself is limited by its own conditions, and many recipients are affected. On the other hand, under the same area, the number of dispatched parts of the express cabinet is 5- 10 times that of the express cabinet. In addition, the post station needs people to run it, and the behavior and style of the owner of the post station have a direct impact on the recipient. In this way, a large number of recipients are dissatisfied and disgusted with the post office.