Because the customer did not receive the SMS reminder, the credit card repayment was delayed, and they went to the outlet to discuss the solution.

There are many reasons why you can't receive SMS. The customer changed his mobile phone, and the communication failed. The bank blocked the SMS as spam and the bank didn't send it. In general, such short messages of banks are automatically sent in batches by the system, which is unlikely to be missed. The customer's personal reasons have not been received, and the customer himself will not admit it, so it is difficult to say whose problem it is. On the other hand, it is also very important that repayment reminder messages and bills are not the basis for repayment, that is to say, banks have never stipulated that repayment can only be made by bills and messages, but by reminding and auditing accounts. And after a while, I will definitely know the billing date and repayment date. I haven't received the reminder by the time, but there are bills and reminders. You can also take the initiative to make a phone call, such as sending a text message now. You can query by SMS, WeChat, APP, online banking, telephone banking, etc. You can't have no reason not to repay just because you didn't receive the text message. This card is for your own use. These should be well known.

On the other hand, if you always forget to repay, you have to rely on the bank's reminder. If you have a savings card of CCB, or your salary card is in CCB, it is recommended to bind it with a credit card and repay it automatically, which is both worry-free and labor-saving!