Personal summary report of domestic cleaning staff

Personal summary report of domestic cleaning staff reviews the work of one year. Although we have completed the task of providing cleaning services for owners, the requirements of social development for our service industry are constantly improving, and our work still has many shortcomings. In the new year, we must pay attention to improvement. The following is the personal summary report of domestic cleaning staff for your reference. Welcome to reading.

Personal summary report of domestic cleaning staff I am a domestic cleaning staff. I have been engaged in this industry for some time. Looking back on xx years, with the guidance and help of the owners, I have worked hard to achieve the goal of satisfying the owners and providing them with quality services. With the joint efforts of all the staff, I successfully completed the cleaning tasks of XX. Especially on holidays, the flow of people is large, and the original cleaning staff is not enough. The company transfers personnel from other positions to ensure that every consumer who comes to xx can spend his time in a clean, tidy, hygienic and beautiful environment. And has been recognized by superior leaders and owners. The work of the past year is now reported as follows:

First, do a good job in the overall quality construction of the cleaning team, strengthen the professional ethics education of employees, and let every employee realize? The customer is God? It is our mission to provide customers with quality cleaning services. Educate employees to establish? Owner first, service first? Strong sense of service. We take the initiative to care about employees' thoughts, help them solve practical problems in life and work, let them establish a sense of the overall situation, overcome difficulties, love their posts and work hard, better stabilize the staff and ensure attendance.

Two, to further improve the rules and regulations of the clean-up work. Has it been formulated successively? Hygienic standards? 、? Job responsibilities? 、? Post allocation system? 、? Attendance system? , daily inspection table wall, monthly owner's opinion table, etc. By making rules to strictly regulate the daily work behavior of each employee.

Third, pay close attention to conservation and environmental protection. In response to the call of national energy conservation and environmental protection, we always pay attention to material consumption management and energy conservation and consumption reduction in cleaning work. First of all, pay attention to procurement to ensure the safety of owners and upcoming consumers. Secondly, strict material consumption quota management, quota distribution, reasonable rationing, and saving and reducing consumption on the premise of ensuring needs. The third is to take care of the public property of the film capital. Always check and clean up the facilities in the cinema, report for repair in time when problems are found, and strive to ensure the normal operation of the facilities. Fourth, try to think of the owner, and ask every cleaning staff to turn off the lights when people leave and turn off the faucet in time when water is not used.

Fourth, strengthen security. Pay attention to the prevention of safety accidents and the education and training of consciousness in the work. Often organize staff meetings to emphasize safety work, pay attention to fire prevention and theft prevention, and organize training and assessment of fire safety knowledge, so that each employee's awareness of preventing and eliminating hidden dangers of accidents is further improved.

Looking back on the work in the past year, although we have completed the task of providing cleaning services for owners, the requirements of social development for our service industry are constantly improving, and there are still many shortcomings in our work. In the new year, we must pay attention to improvement.

Looking forward to the new year, we are determined to do a better job in cleaning service, be down-to-earth and work hard in view of our own shortcomings. With better service quality, we strive to provide first-class service guarantee for the owners.

1, insist? Owner first, service first? . Through study, education and strict management, make? The customer is God? The concept of is deeply rooted in people's hearts.

2. Strengthen team building. The stability and quality of cleaning staff are directly related to the quality of cleaning service. In the new year, team building should be the top priority. First of all, we must ensure the recruitment of personnel, and strive to select people with stable thinking, dedication, hard work and strong sense of service to posts.

3. Further strengthen system construction. Further revise and improve the existing rules and regulations. Establish a systematic performance appraisal mechanism to cultivate employees' consciousness and self-discipline. Refine, quantify and standardize all work standards. Let every employee be familiar with what he should and should not do. Unify the behavior of employees with standards and norms to ensure the quality of cleaning service and satisfy the owners.

Personal summary report of domestic workers in 20xx years, under the guidance and strong support of company leaders, in accordance with the company's work requirements, conforms to? Your satisfaction is our eternal pursuit? The purpose of property services? People-oriented, customer first, honesty first, quality first? Company management philosophy, to? By going up one flight of stairs, create benefits and build a brand? As the company's development goal, service first, customer first? As the creed of every employee. Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.

I. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. At present, there are xx people, and this year * * * has X people leaving and transferring, among which X people moved to the reservoir area and X people left.

Second, training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

Under the guidance of the leaders of the group company? Nobody cleaned it? ,? Natural color cleaning? Good results have been achieved.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In practice? Nobody cleaned it? At the same time, in order to ensure the sanitary quality, the cleaning frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

Are you online? Natural color cleaning? On the one hand, the frequency of cleaning has been strengthened, from the original fixed plan cleaning to the current cleaning at any time. When dirty things are found, they should be cleaned immediately to restore the original color. The effect is good, but the cleaning cost has increased. Recently, due to the construction of the second floor and municipal roads, the overall environmental dust is relatively large. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, it should be vacuumed every xx minutes.

Fourth, the completion of the clean-up work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Complete the X-cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

(8) Clean the B 1 parking lot twice a month. (Not responsible for daily cleaning)

(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

(10) Finish waxing and maintenance of wood every quarter.

Verb (abbreviation of verb) greening work

/kloc-There are about xx green plants bought in the building in October, and the office and lobby are growing in general. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests. Most of the plants in the elevator hall die, and some barely survive but have no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. Hawaii coconut successfully bred two. It is suggested that outsourcing should be considered for indoor greening in 20xx to ensure the ornamental of plants.

Under the unified leadership of the company and the joint efforts of the employees of the department, the personal summary report of the domestic cleaning staff completed the tasks arranged by the company and was recognized by the owner. Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health. Therefore, I made the following summary of this year's property cleaning work.

First, clean standardization.

On the basis of last year, the work content was refined and the big grading standard was strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.

1, train according to the standard. In view of the situation of job rotation and more new employees, the training is conducted by means of regular lectures on theory and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the key points of operation, and be diligent; First coarse and then fine, step by step, people walk clear.

2. Do it according to the standard. Divided into two parts, the responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in their hearts, and the daily worksheet is arranged in an orderly manner and operated accurately. Master xx is one of the best. The glass door and curtain wall in the hall are clean and transparent, and the sofa on the coffee table is spotless. Master xx carries forward the work style of striving for perfection, cleaning the trash cans on each floor, which is no less than that of men, and keeps the main building clean and tidy. Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master xx's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.

3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to the situation of mixed fish and dragons. Even if problems are found, we should pay attention to the expected weight, try not to hurt harmony, and assist in many ways when problems arise. There is only one purpose, and the standard does not give up. Daily inspection, which is an unchangeable skill, is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.

Second, put forward strict requirements for health.

Over the past year, we have been tightening this macro and dare not relax. The situation in this area has been very good.

1, the time required by the superior, strictly implemented; Do it strictly according to the standard. The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled.

Without saying anything, the two masters readily accepted the task. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.

2. The superior requires long-term management, and we finish what we started. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of the two masters: What to do when checking, and what to do at ordinary times? As usual. In the process of numerous inspections and unannounced visits, it has also proved one point. Xx yuan is no problem, we can rest assured. The leader of the neighborhood Committee said so.

Third, unite as one and stress righteousness.

In work practice, don't say anything that is not conducive to unity, don't be a gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially in the process of duty and shift change, don't be clever, don't perfunctory, don't fool your companions, and live in harmony; Be honest, put an end to bad style and don't be suspicious of each other.

Now I'm in a good mood, I have the energy to work, and I'm willing to suffer a little. The waste recycling advocated by the leaders belongs to the public, and we resolutely obey and are willing to do it. The long-standing practice has been broken, ending any case of private disposal of waste products. This not only reduces the phenomenon of mutual suspicion and intrigue, but also increases income, which seems like a trivial matter. However, it is this small detail that condenses a spirit and raises a realm. More importantly, promoting unity enhances the team consciousness of employees. Many of the company's surprise missions can be pointed out immediately, and they are willing to do it without complaints.

Fourth, feeling and helplessness.

In people's imagination, anyone can do cleaning. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short. Some people don't understand cleaning. Some people lack public moral awareness, wantonly destroy the environment and park their cars at will. In this regard, the two masters on the field are deeply touched. It's no use talking to these people, but they will say: if you don't find something to do, you will have nothing to do. The speaker is light and the listener is uncomfortable. In the face of such an encounter, I can only shake my head and smile, but sigh.

In the new year, our cleaning staff are willing to obey the command and arrangement under the leadership of the company, work hard in a harmonious atmosphere, do their jobs well and make contributions to xx. Add luster to xx.

Personal summary report of domestic cleaning staff iv. I have been employed as the cleaning supervisor of the property department since xx. Responsibilities: Responsible for daily cleaning, regular disinfection and garbage removal of parks A, B and D, supervision and management, land reclamation and daily sanitation and cleaning services of property office areas and E, F and G received at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is the work report since this year:

First, land reclamation.

At the beginning of the work, the focus of the work was land reclamation in the public areas organized by ABD. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, during the whole period, land reclamation and large-scale maintenance work were carried out at the same time, which caused the secondary pollution and repeated cleaning of the completed land reclamation area.

The reclaimed water system was not opened until the owner concentrated on it, which undoubtedly had a great impact on land reclamation. However, under the coordination of Manager Wang of the Property Department, after many communications, I contacted the general contractor to transport the large pieces of construction waste as far as possible, and I arranged for a small amount of construction waste to be cleaned up by land reclamation personnel. In addition, I temporarily borrowed fire water for land reclamation through coordination.

Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation. At the same time, when EFG Group took over at the end of the year, it was freezing, and most of the time it could not use water, overcoming many difficulties and completing the land reclamation work.

Second, the daily cleaning work management

As grass-roots workers, outsourcing companies generally have problems such as older age, lower education level and high mobility. Because this project is a villa project, the working environment is only a park and a garage, the conditions are relatively bad, and the area under everyone's jurisdiction is also very heavy. In addition to regular in-depth corporate culture training on company background, management system and company leaders, property management companies also have cross-training and cycle training with cleaning company's own work system training. And in the cleaning company to carry out cleaning tools and cleaning skills training, regularly organize oral assessment one by one, to ensure that everyone improves as soon as possible.

There are also cleaning staff who pay more attention to their rest and diet during their daily work, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs during the high temperature in summer, so that everyone can work with peace of mind. Since 10, due to the indoor cleaning of the construction party, my property management department has dispatched personnel to clean up the garbage after construction within two months under the condition of tight personnel. 175 times, and cleaned up the construction garbage in public areas for more than 200 times during the maintenance period, which ensured the sanitary requirements of the indoor and public areas before the owner moved in after the construction.

At the same time, combined with the detailed rules of actual work, summarize and constantly modify various cleaning rules and regulations in daily work. The company's cleaning operation instructions have been updated one after another, and a series of management regulations, detailed rules and specific measures have been formulated and revised one after another, so that the management division of labor is clear and the responsibilities are implemented to people. According to the field situation, the post division, work flow, responsibilities, safety operation norms, emergency plans and other contents of cleaning personnel were formulated. Similarly, in order to check the work of employees at any time, the supervisor of the outsourcing company fills in the working day report and the cleaning patrol checklist I fill out every day.

I combine the daily employee's work performance, problems found and rectification, communication and cooperation with other departments, and work log on a piece of paper, which reduces a lot of paperwork for me and makes up for the current situation that I am the only one in the cleaning department who visits and checks through communication with the security supervisor, the supervisor and the greening supervisor.

Understand their work and quality through records and lists, so as to be well aware and well documented, and keep them on file for future reference. Work closely with customer service department to handle two complaints about household cleaning problems and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club to successfully complete the reception task of the superior leaders.

Third, regular disinfection work.

In the routine disinfection work, the company proposed to purchase drugs and equipment by itself, arrange personnel to collect information and consult professionals, and make a set of operating procedures and a list of drugs and equipment suitable for the current situation of the project, which saved the cost. At the same time, it cooperated with the mosquito killer installed in the garage and the weekly disinfection frequency, and achieved due results, and made written records for archiving. Gradually improved the environmental problem of mosquitoes in the park garage.

Fourth, garbage removal.

Since July 1, the garbage removal company has officially entered the market. In the early stage, it was mainly domestic garbage. With the increase of occupancy of owners and decoration households, construction waste has accumulated in the garage of each household, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the site in time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form, which was signed by the demolition personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to ensure double insurance.

Looking back on the work in the past year, with the help and care of the superior leaders, although some achievements have been made, the preliminary cleaning work of the park and clubhouse has been on the right track. However, there is still a certain gap with the requirements of leaders at all levels of the company, and the management level and communication ability are still lacking. Sometimes things are not calm enough, and sometimes rushing for success will be counterproductive. These shortcomings require me to strengthen my study, guide my work with what I have learned, and strive to repay the trust of leaders with better results.

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