Taobao bought things and paid with flowers, but it was refunded, so where is the freight insurance refunded? Alipay?

1. The goods purchased by Bai Hua are refunded, and the paid freight insurance is returned to Alipay account.

(1) After the refund is successful, the insurance company will automatically handle the case within 72 hours, and the buyer does not need to do anything. After confirming the claim, the compensation amount will be directly returned to the buyer's Alipay account.

(2) If it is not found, confirm whether the registered Alipay account is bound to the Taobao shopping account. Log in to Taobao with your mobile phone, click on my Taobao in the lower right corner, and drop down to view my Alipay. After clicking, Alipay account will be displayed next to the avatar.

(3) Unpaid return of Tmall door-to-door: If the buyer chooses Tmall door-to-door, he will choose online payment when returning. Since the freight was not paid by the buyer at that time, you can check the Alipay bill to see if there is any capital expenditure. If not, it means that Tmall helped to pay the return freight first, and the subsequent settlement was successful. The freight insurance will be settled with Tmall, so the settlement will not be paid to the buyer.

Extended data transmission insurance premium and payment method:

1. Determination of insurance premium: Party B will take the lowest initial price of the same route provided by Taobao among all logistics companies it has signed as the actual insurance amount and compensation benchmark of each policy, and charge Party A the return freight insurance premium according to Party A's rate and corresponding risk factors. The insurance premium of Party A shall be subject to what Party B informed when actually insured.

2. Payment method of insurance premium: For the goods purchased by Party A through Alipay, Party A shall pay the insurance premium at the same time, and the insurance premium shall be credited to Party B's Alipay account.

References:

Taobao-How to inquire about the returned freight insurance?

References:

Taobao-Zhongan Online Freight Insurance (Buyer Edition) Insurance Agreement